IT Support Specialist (Temporary)

Atomic’s mission is to fundamentally change the way companies are created, funded, supported, and grown. Atomic is a venture studio: we prototype new companies and assemble teams to scale the most promising ideas into independent ventures. Our goal is to build companies that improve the future and create long-lasting businesses that improve work streams, add value to users, and make life more joyful.

As the IT Support Specialist you will assist the IT Team Lead for the entire Atomic organization, including the portfolio companies. You will assist with all things related to desktop support, onboarding, offboarding, video conferencing, networking, and device troubleshooting, and will help with managing the relationship with our MSPs, vendors, and service providers.

This role is a temporary role for 3-6 months and will be required to be onsite in our San Francisco office located in the Presidio.

What You'll Do

• Manage Helpdesk support requests through the ticketing system.
• Assist in the new hire on-boarding process: equipment deploys, account creation, imaging, setup, and training.
• Coordinate with service providers, vendors, and MSPs to drive issue resolution.
• Procure, configure, and distribute laptops, desktops, and wireless devices.
• Assist in creating and maintaining documentation on Helpdesk policies and user support.
• Assist with A/V setups and troubleshooting for company all hands meetings.
• Equipment and software inventory and asset tracking.
• Collaborate with the office team to ensure availability and reliability of all office technology.
• Support onsite team members with technical issues.

What You Have

• 1-3 years Helpdesk experience in an Enterprise IT environment.
• Experience with Google, Apple, and Microsoft products in an Enterprise environment; Knowledge of Mac is a must.
• Experience with IT Ticketing systems such as Freshdesk, Zendesk, ManageEngine or similar is required.
• Experience with conferencing, collaboration, and communication software along with other cloud-based applications including, Zoom, Google Meets, Slack, Dropbox.
• Excitement for problem-solving balanced with building empathy for the user.
• A sense of urgency and a commitment to timely completion of projects.
• Attention to detail along with a commitment to quality and confidentiality.
• A desire to help out Atomic and the Portfolio teams and an eagerness to learn and gain experience in various aspects of IT.
• The ability to work independently with a keen sense for finding missing opportunities to elevate the team to new standards.
• Foundational knowledge of JAMF or other MDM platform is required.
• Outstanding and effective interpersonal, communication and leadership skills.
• Relevant Certifications a plus (specific hardware, helpdesk frameworks, incident handling, etc).