Clinical Operational Lead

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

Lyra are recruiting a Clinical Operational Lead on a fixed term basis to assist with the Clinical and Operational day to day duties for Lyra (Hungary). Reporting to the Regional Business Development Manager, you will play a key role in supporting the company’s period of growth and change and be a role model for the expected behaviours and attitudes.

Key Responsibilites

• Professional support and management of the intake psychologist team, including:
• Recruitment and selection for the psychologist team training, monitoring, onboarding, supervision, service organisation
• Shaping professional directions and framework for psychologists
• Monitoring psychologists’ professional performance, identifying strengths and areas for development, regular feedback
• Implementing management tasks, ensuring the development of the psychologists’ team through a consistent coach-management approach
• Maintaining boundaries with psychologists, as a leader and as a supervisor
• Providing regular feedback to the manager on the psychologists as a team and on an individual basis as well
• Planning the service calendar and schedule for client care
• Professional operation, management and supervision of reporting
• Proactive professional liaison with Lyra International
• Short-term psychological case management of clients with a variety of indications
• Professional participation in the development and introduction of new Lyra products and services, development and support of implementation to the domestic market
• Professional support for corporate EAP launches
• Advising and supervision of advertisement and communication materials to clients
• Planning, organising and implementing corporate mental health programs, designing, organising and delivering training programs with high client satisfaction
• Leading intervision groups
• Organisation of ad hoc company enquiries
• Clarifying/coordinating the framework for professional cooperation with other professional service providers (what can be used, how)
• Conducting questionnaires and/or tests

Qualifications

• Ideally 10-12 yrs of experience in a similar role
• Must have a degree of Work and Organisational Psychologist or Counselling Psychologist
• At least 8 years of individual counselling and work experience
• Method-specific training
• Managerial or business coaching degree and experience
• Leadership experience
• Experience in HR field or in recruitment and selection is a is an advantage
• Relevant international experience is an advantage
• Knowledge of organisational and leadership psychology, employee wellbeing and work-related mental health research and issues
• Fluency in professional English at a higher level, oral/written
• Ability to read professional materials with comprehension, professional writing and presentation skills in English

About you

• Professional and managerial commitment, ability and willingness to make a strong and long-term commitment
• A high level of professional and managerial autonomy
• Proactive with a solution-oriented attitude
• Human and professional integrity
• Consistent representation of professional principles, company and client interests
• Professional implementation of company expectations, consistent, responsible performance focused on achieving agreed objectives