Staff Technical Program Management (Eats Engineering PMO)

About Coupang

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About Coupang Eats

Coupang Eats is a service by Coupang where we deliver quality food and beverages from restaurants and cafes to your door. We build the Customer app, Store app, Courier app, websites for Stores, back office, and operations center. We struggle to provide a fast and seamless delivery Customer experience for all three parties involved.

With rapid expansion highlights how Coupang Eats is successfully gaining market share in the high competitive food delivery market. Coupang Eats has become a key player in the industry, continually drving innovation and focusing on customer satisfaction.

About Coupang PMO team

At Coupang Eats, the Project Management Office (PMO) team plays a pivotal role in driving our success. We are a collaborative group, working hand-in-hand with various tea ms. This close collaboration allows us to streamline processes, execute strategic initiatives, and ensure that projects are delivered on time and with the highest quality. Being part of the PMO team means you'll be at the center of our strategic decision-making, with the opportunity to lead impactful projects and contribute to the growth of a market-leading service.

Join us to be part of a dynamic and diverse team, where your ideas will be valued our skills sharpened, and your career elevated.

Role Overview

• Drive Coupang’s strategic projects and technical initiatives across the company, directly or indirectly impacts millions of customers’ life.
• End-to-end responsibility: from diagnostic and strategy development to execution and accountability for quarterly and annual goals.
• High exposure to various tech and business leaders depending on the focus project.

What you will do

• Develop new tools and process to support the strategic direction of the organization
• Create and manage long-term goals of the organization
• Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Prioritize programs and activities in accordance with the mission and goals of the organization
• Act as an internal accelerator across multiple organization to help implementation of new tools and processes.
• Work with internal stakeholders (tech, finance, legal, marketing teams) to drive scalable solutions and resolutions.
• Identify systems needs and/or define process to improve efficiency and enable scalability.
• Define metrics to measure the efficacy of internal resources and lead teams to improve metrics by making modification to current processes.
• Use data to inform system needs and prioritize system requirements.

Basic Qualifications

• Bilingual Korean and English (working proficiency)
• 7+ years of strategic or/and business development experience
• Experience in challenging problem solving, deep diving into an issue, identifying root-causes and suggesting realistic solutions
• Experience synthesizing information quickly, distilling key takeaways, and present ing insights to senior leadership
• Experience working with large sets of structured and unstructured data and synthesizing into business insights
• High standards and a bias toward action
• Expert communication and interpersonal skills must be able to run meetings and work streams with senior leadership across the company
• Ability to meet tight deadlines, prioritize workload and achieve effective results in fast-paced and dynamic environment; effective multi-tasking skills are vital
• Leadership experience
• Excellent skills in Microsoft Excel and Power Point
• BA / BS degree