IT Service Desk Specialist

As an IT Service Desk Specialist, you will be responsible for supporting the Digital Operations team in various capacities. We are looking for someone who is motivated to help others and take initiative to improve our IT service infrastructure as needed. Ideally, you will have a can-do attitude and be able to work in an environment that is constantly evolving. Whether it is in the form of traditional help desk support or inventory management, our mission in Information Services is to provide outstanding customer service and support so our teams can focus on doing what they do best, building the best engines in aerospace. This role will report to the Manager of Information Services Support.  

Responsibilities:

• Provide world-class help desk support to all Ursa employees 
• Intake and manage helpdesk tickets via our Ursa Support Portal (USP) 
• First-level triage and support for service tickets and projects
• Maintain Customer communication throughout the lifecycle of tickets
• Intake and deploy inventory and assets
• Audit Inventory Management Systems
• Work on IS projects to help improve internal infrastructure as requested  
• Maintain support documentation and publish knowledgebase articles  
• Work with IS management to develop strategies to improve helpdesk efficiency and customer satisfaction 

Experience/Requirements:

• 2+ years of Customer Support/Help Desk related experience
• Comfortable working in a fast-paced, startup environment 
• Demonstrate an ability to solve problems effectively and rapidly
• Familiarity working in a Microsoft Office 365 and Microsoft Azure Government cloud-based environment preferred 

Critical Skills:

• Experience communicating effectively in writing and orally 
• Ability to break down complex problems into simple explanations 
• Ability to work with various teams from multiple disciplines on time-sensitive issues with the ability to prioritize items as necessary 
• Eagerness to learn and willingness to take on problems without hesitation 

Colorado law requires us to tell you the base compensation range of this role, which is $55,000 - $75,000, determined by your education, experience, knowledge, skills, and abilities. What we can’t quantify for you are the exciting challenges, supportive team, and amazing culture we enjoy. Click here for more information about our awesome benefits.

Classification: Full-time Exempt.