Senior Manager, Payment Operations

Navan Expense is growing our team! We need a Senior Manager to join our Payment Operations organization, who will help us marry the Navan Expense product to the needs of our European customers.

What You’ll Do:

• Partner with internal Operations and Account Management teams to make sure our processes are designed to support the European needs for month-end close, invoices, VAT reporting and reclamation
• Provide input and feedback to our Product team to help them prioritize high impact developments that make our Travel Payments, VAT, and Invoicing services meet the needs of European customers
• On occasion, work with our customer’s Accounting & Finance leaders to help them understand how our product differs from previous Travel & Expense software and payment providers, and figure out how we can meet them with how we can support their month-end close
• Define the KPIs and hurdles Navan needs to exceed in order to provide the best Travel Payments product for European accounting teams

What We’re Looking For:

• Subject matter expert on accounting close, VAT reporting and reclamation, and European invoicing requirements
• 5+ years in public accounting or in-house Accounting & Finance departments
• An expert at communicating business impact. You will need to work with internal teams to help prioritize improvements and investments into our product, processes and people. Your success will hinge on your ability to explain complex concepts to internal teams that do not have the same depth of experience you do
• 2+ years of experience with managing people. This role will oversee two people.
• Quantitative in nature- your role will require you to synthesize data into business cases and stories by using data pulls from our Datawarehouse, BI tool (ThoughtSpot), and transforming them into insight using Excel and Googlesheets
• Organized- you are supporting our ability to offer VAT, and Invoicing services and support month-end close for European customers. This means working with Accounting professionals who demand high levels of organization and attention to detail as our services impact their Accounting close and financial reporting
• Proven mentor and motivator with a clear understanding of the support requirements, customer base, and challenges facing a fast-growing company.