Manager, Client Services

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku’s partnerships with Advertisers and ultimately enabling our clients to reach their business objectives.

About the role

The Manager, Client Services is a pivotal leadership role responsible for overseeing and directing the strategic account management function. This role is crucial in maintaining and expanding our client relationships, ensuring the delivery of exceptional advertising solutions, and driving the overall growth of the organization. The ideal candidate will have experience in Agency Holding Company Relationships & programmatic executions with a proven expertise in managing large-scale operations within the advertising media sector. Being a Manager on the Client Services team at Roku requires a unique blend of both hands-on knowledge at the individual contributor level as well as leadership experience

For New York Only - The estimated annual salary for this position is between $140,000 and $232,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing

Client Relationship Management:

• Serve as the primary executive contact for key clients, building and maintaining strong, long-term relationships.
• Oversee the delivery of tailored advertising solutions that meet client objectives and exceed expectations.
• Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues.
• Responsible for leading a team goaled and focused on driving Incremental, Upselling & Revenue retention.

Operational Excellence:

• Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards.
• Implement performance metrics and reporting systems to monitor and improve team and campaign performance.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Coordinate efforts between other cross-functional teams as necessary collaborating with Sales, AdOps, Product, Marketing, and Measurement.
• Manage a team of 4-8 direct reports.

We’re excited if you have

Bachelor's degree in marketing, Advertising, Business, or a related field; MBA or equivalent advanced degree preferred.

8-10 years of consultative experience in account management/client services at an Adtech company or media company.

At least 3 years of management experience and developing teams with roles progressing in responsibility.

Extensive experience and expertise in programmatic advertising, including knowledge of DSPs, SSPs, DMPs, and ad exchanges.

Knowledge of the Roku platform and ecosystem.

Proven track record of managing large-scale operations and delivering exceptional results in a fast-paced environment.

Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.

Ambition to develop and nurture the development of other’s career growth.

Ability to build strong relationships with internal and external senior stakeholders, executive teams, and industry groups.

Excellent communication, negotiation, and interpersonal skills.

Strategic thinker with a customer-centric mindset and a strong focus on driving business growth.

Ability to work collaboratively across departments and with senior leadership.

#LI-OR1

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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