Clinical Support Expert, Removables

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

Clinical Support Expert, Removables

Dandy is hiring a Removables Clinical Support Expert to join our rapidly growing venture-backed company. The Clinical Support Team owns delivering best in class dental technical knowledge and customer service in a timely manner. In this role, you’ll help provide technical expertise to offer superb customer service for our doctors.

What You'll Do

• You will be the CX Product Line “Lab Owner” through cross-functional partnership with the Quality and Product Line teams

• You will also provide technical guidance as the highest level of escalation of inbound support tickets

What We're Looking For

• Minimum +5 years experience in a high volume lab setting, digital dental labs ideal but not necessary, with partials & dentures cases specifically. Experience in nightguards, sleep appliances, and aligners are a bonus but not necessary.

• 3+ years experience in 3Shape CAD/CAM digital design in Removables and building best design practices

• Preferred, previous experience with customer service role for the lab

• Is looking for a technical customer service role

• Strong knowledge of Removables dental systems and their digital components

• Customer obsession focused - Connect with Dr’s on live orders and help answer questions and/or troubleshoot their issues for best customer experience

• Empathetic - able to connect well with other people and understand the customer’s pain points

• Strong computer skills

• Strong written and verbal communication skills

• Ability to problem solve independently

• Ability to meet deadlines while maintaining superior quality standards for every case

• Desire to work at a fast growing, fully-digital lab

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We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.