Customer Success Specialist

About Us:

HOF Bets is the Bloomberg Terminal of sports betting, offering data-driven tools to help users make smarter bets. With 200,000+ users, a 4.9-star rating on the iOS App Store from 2.3k reviews, and ranked in the Top 10 sports apps on iOS App Store, HOF Bets is rapidly growing.

Our app covers 13 major sports leagues including NBA, NFL, CFB, CBB, NHL, MLB, and more, across iOS, Android, and web platforms.

Our team is made up of elite talent from top universities including Dartmouth, Stanford, and Princeton, with an average age in the mid-20s. We’re a fun-loving group driven by a passion for sports and data.

Role Overview:

As a Customer Success Specialist, you’ll be responsible for engaging with users across multiple channels, answering their inquiries, and ensuring they get the most out of their HOF Bets subscription.

You’ll also help us continuously improve our customer experience by collecting feedback and assisting with broader marketing efforts.

Responsibilities:

• Multi-Channel Communication: Respond to user inquiries across email, social media, phone, and text.
• Onboarding & Education: Guide new users and help them maximize HOF Bets’ features.
• Customer Engagement & Retention: Build relationships to ensure satisfaction and continued subscriptions.
• Feedback Collection: Gather user insights to improve the product and customer experience.
• Success Metrics Tracking: Monitor and optimize user engagement and retention.
• Cross-Team Collaboration: Work with marketing and product teams to improve satisfaction and engagement.

Qualifications:

• 1+ years in customer success, support, or a similar role.
• Strong communication skills and problem-solving ability.
• Passionate about following sports and sports betting.
• Experience with SaaS or mobile apps.

Why HOF Bets?

• Impact: Play a key role in shaping customer experience at one of today's fastest growing sports software companies.
• Culture: Join a young, dynamic team with ample opportunities for growth.
• Learning: Gain valuable experience working directly with the founders of HOF.
• Flexibility: While the role is remote, we prioritize candidates in the Boston area for regular in-person team gatherings and potential hybrid work in 2025.