Customer Support Executive- Quality Auditor- Night Shift

We, at TruckX, are looking for a high caliber Customer Support Executive who want to join an
ambitious team whose goal is to expand the reach and growth.
TruckX is one of the most exciting Bay Area start-ups, in the Trucking and Telematics industry.
Using a combination of software and hardware, we’re transforming an industry that has seen
little innovation for decades; and we already support more than 50,000 customers.

Qualification: Bachelors / Masters Degree required
Location: Pune

Job Responsibilities-

Audit support tickets and call recordings for quality and adherence.
Identify errors, discrepancies, and process improvement opportunities.
Prepare detailed reports and present findings to management
Performs call / chat monitoring and provides feedback to the agents.
Conduct regular audits of customer support interactions across various channels (phone, email, chat, social media) to assess the quality, compliance, and effectiveness of service delivery

Preferred Candidate-

Outstanding customer service skills and dedication to providing exceptional customer care
Must be self-motivator and self-starter
Good listening and analytical skills
Confident & persistent
Proficient in Microsoft Office.
Strong communication skills, both written and verbal

Timing: 9 hrs shift/day and 5.5 working days in a week
Why join TruckX?
● Bootstrap start-up with exposure from software to hardware
● Fun work environment
● Passionate, collaborative and awesome co-worker
● Part of the core engineering team building our next wave of the products.