Fraud Operations Specialist

Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.

About Team FraudThis role is within our Payment Service Operations Function, a part of Trustly’s Operations unit with approximately one hundred employees across Europe. This team is responsible for Trustly’s fraud prevention work and to make sure we protect us as a company and our customers.

About the roleThe Fraud space is evolving and growing at Trustly. Our Payment Service Operations Function ensures Trustly’s products and processes deliver robust fraud mitigation while preserving a great customer experience and supporting Trustly’s growth.We are looking for a Fraud Operations Specialist who can process fraud escalations in a timely manner. An inquisitive mindset is required to ascertain fraud typology and the ability to spot when a pattern or concern has arisen. An analyst who wants to help shape our future fraud strategy using the latest approaches to fraud investigations. An individual who can effectively collaborate and communicate with internal and external stakeholders.

What you’ll do

• Process fraud escalation claims in a timely manner
• Work in a collaborative and cross-functional way to proactively identify, investigate and address fraud concerns
• Collaborate with our Banking Partners and Merchants to gain a full understanding of the fraud concerns present
• Process APP Reimbursement claims, providing a thorough investigation and determining the liability outcome
• Identify opportunities for improvement of the current methods through data- analysis, testing and tracking

Who you are

• Have an understanding of Fraud typologies and fraud risks
• Ability to effectively process escalation tickets and follow operational processes
• Ability to work with fraud detection tools and improving/optimising the coverage
• Excited about working in a dynamic and fast-changing environment with the ability to adapt to the business challenges in front of you
• Strong stakeholder management to be able to communicate clearly with other parts of the business, explain fraud and our processes and also manage expectations
• Experience reviewing, documenting and optimising business processes, isn’t a must have but would be advantageous.
• Passion for learning, able to quickly adopt new business concepts and technologies
• Independent, curious, and likes to take initiative