Director of Internal Communications and Change Initiatives

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Summary:

The Director of Internal Communications and Change Initiatives is a pivotal role in fostering a positive company culture. This role is responsible for developing and executing comprehensive internal communications and change management strategies that inform, engage, and inspire employees at all levels. This role will also champion initiatives that promote employee listening, enhance engagement, and support diversity, equity, and inclusion efforts.

Key Outcomes:

1. Develop and implement a robust internal communications strategy.
2. Lead change management support for key organizational initiatives.
3. Enhance employee engagement and listening programs.
4. Support DEI and culture-building efforts.

Essential Duties and Responsibilities:

Strategic Communications:

• Develop and implement an integrated internal communications strategy aligned with the company's business strategy & culture.
• Oversee the creation and dissemination of integrated positioning, messaging and branding in content across various channels to support our strategy and drive organizational alignment.
• Partner with executive leadership to develop effective communication strategies for key announcements and initiatives.
• Measure and analyze the effectiveness of internal communications initiatives and adjust strategies as needed.

Change Management:

• Lead change management support for key organizational initiatives.
• Develop and implement effective change management strategies to minimize resistance and maximize employee adoption.
• Working with PT colleagues, build change management capabilities of leaders and managers to help drive successful change implementation.

Employee and Community Engagement:

• Design and execute programs and events that foster employee engagement and promote a positive work environment.
• Lead the development and implementation of employee listening strategies, including surveys, focus groups, and other feedback mechanisms.
• Partner with colleagues to address employee concerns and promote a culture of continuous improvement.
• Develop and manage programs for corporate giving and community engagement initiatives.
• Promote employee participation in volunteer programs and other community outreach efforts.

Diversity, Equity, and Inclusion (DEI):

• Develop our DEI strategy in partnership with colleagues aligned with the company's mission.
• Collaborate with DEI leaders to develop and communicate DEI initiatives and progress.
• Ensure internal communications materials reflect the company's commitment to DEI.
• Measure and analyze the effectiveness of DEI initiatives and adjust strategies as needed.

Education: Bachelor's degree in Communications, Journalism, Public Relations, or a related field or equivalent work experience. A Master's degree in Communications or a related field is preferred.

Experience: 7+ years of experience in internal communications, internal communications, change management, or a related field. Experience working with diverse teams and promoting DEI initiatives. Experience in change management communication is beneficial.

Role Based Competencies (Knowledge, Skills & Abilities):

• Written Communication: Exceptional writing skills for creating clear, compelling, and engaging internal communications materials, including emails, newsletters, presentations, and digital content.
• Verbal Communication: Ability to articulate complex messages clearly and persuasively to diverse audiences, including executives, team members, and employees at all levels.
• Interpersonal Communication: Strong ability to engage, collaborate, and build relationships across various teams and leadership levels.
• Leadership: Demonstrated experience in leading cross-functional teams, driving collaboration, and managing multiple projects simultaneously in a fast-paced environment.
• Change Management: Expertise in applying change management methodologies and strategies to facilitate organizational transformation and employee buy-in.
• Project Management: Ability to manage projects effectively, ensuring deadlines are met, resources are utilized efficiently, and objectives are achieved.
• Communication Technologies: Proficiency in using a variety of internal communication platforms and tools (e.g., intranet, email distribution software, collaboration tools, content management systems).
• Digital Media: Knowledge of digital communication trends, social media tools, and strategies for enhancing employee engagement through digital channels.
• Data Analytics: Ability to measure the effectiveness of communication initiatives and analyze feedback using surveys, engagement metrics, and other evaluation tools.
• DEI Knowledge: Understanding of DEI principles and best practices, with experience in integrating these into internal communications and organizational initiatives.

Working Relationships: Works closely with senior leadership, HR, Talent Development, and DEI teams to ensure alignment and support for communication strategies and organizational initiatives. Collaborates with external communication vendors, consultants, and partners to enhance internal communications capabilities or support large-scale change initiatives.

*This role will have a requirement to come to our Medford, MA headquarters 1x a week*

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero's privacy policy click the link: https://www.agero.com/privacy.

***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].

***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at [email protected].