Software Engineer, Ballpark Services

Tickets.com, an MLB company, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.

We are assembling a world-class team to build on these experiences and to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.

Tickets.com is looking for a Software Engineer passionate about building engaging products for our fans.

The Opportunity: As a Software Engineer on the MLB Ballpark Services team, you will contribute to and maintain high-quality backend services and cloud infrastructure. You will be involved in writing clean, modular code in an agile environment, helping to support our CI/CD processes, and ensuring scalable, reliable microservices.

Essential Job Functions:

• Develop, monitor, and maintain a variety of microservices used by mobile applications and all 30 Baseball clubs
• Maintain and rewrite existing services from GoLang to Kotlin
• Lean into developing serverless solutions to reduce management overhead and operating costs
• Develop solutions that leverage Firestore for real-time user interactions
• Manage, update, and maintain some areas of our cloud infrastructure
• Develop front-end experiences that allow baseball clubs to manage interactions and experiences with our fans
• Develop, monitor, and maintain services used to communicate with our fanbase. This includes push notifications, in-app messages, SMS notifications, and inbox messaging
• Take ownership of critical projects and your own initiatives
• Participate in the full lifecycle of software development (requirements gathering, designing, developing, testing, deploying, operating, supporting and maintenance)
• Work closely with the Product management team to design new features integrated into the platform
• Own portions of the backend architecture. You will be given the resources, support, and autonomy to drive solutions
• Work closely with the Ballpark mobile and Access Control teams. The Ballpark application is currently the #1 App in sports in the App Store. You will work with the mobile team to create technical solutions that work across all platforms.
• Work directly with our partners, who are industry leaders in cloud and mobile software
• Participate in an on-call rotation with other team members
• Participate in short-term planning of software projects

Requirements:

• 4+ years of software development experience in Java or Kotlin (preferred), with a focus on backend or full-stack development
• 3+ years of cloud experience managing infrastructure like Kubernetes, Docker, Postgres, BigQuery, and various other components
• Ability to write public and private REST APIs in Java/Kotlin
• Proven experience building large and scalable applications using microservice design patterns
• Working knowledge of Agile process, CI/CD & build automation tools, and SRE best practices
• API design experience
• Google Cloud Platform (GCP) expertise, specifically Kubernetes and related GCP tools for scalable infrastructure
• Understanding of best practices for event-driven design and scaling
• Hands-on expertise with observability systems for monitoring, logging, and alerting
• Passionate about mentoring peer developers, providing code reviews, and helping your team solve difficult problems

Preferred Experience:

• High-level understanding of GoLang
• Familiarity with KTOR
• Knowledge of Google Cloud Functions or other serverless architectures
• Experience using DataDog for observability
• Front-end experience using VueJS to contribute to full-stack solutions as needed

Salary Range is $120k-155K

We offer an Outstanding Benefits Package that includes:

• Medical
• Dental
• Vision
• STD & LTD
• 401K Retirement Plan
• Basic Life & AD&D
• Supplemental Life Insurance
• Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
• HSA & FSA
• Pet Insurance
• Tuition Reimbursement
• Flexible Hybrid Work Environment
• MLB Tickets

Tickets.com is an Equal Opportunity Employer. Please click here to view our CCPA