Consumer Service Agent - Part time

Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.

About the Consumer Service team

At Trustly’s Consumer Service we strive to provide an industry leading service experience to our customers. We go above and beyond by assisting customers efficiently, accurately and with a friendly touch. We believe that’s the key to delivering great customer service. We work closely with other departments to continuously improve our services and products to meet current and future customers’ needs.

About the roleAs a Consumer Service Agent, you'll play a pivotal role in our team's success, embodying Trustly's values and fostering operational excellence. Your responsibilities will encompass a diverse range of tasks, from providing exceptional customer support across various channels to collaborating with internal teams to resolve inquiries promptly and effectively. With a keen focus on quality and continuous improvement, you'll set a high standard for service delivery, ensuring every interaction leaves a lasting impression of excellence. Through proactive problem-solving, you'll not only meet but exceed the expectations of our customers.

What you’ll do

• Being the first line of contact for our consumers - act as a Trustly ambassador
• Assisting consumers with their transactions, including any issues, authentication, and verification via email, and live chat
• Troubleshooting consumer issues and providing solutions to resolve their problems
• Work towards set targets, goals and objectives as an individual and together with the team

Who you are

• This role us well suited a student in the final year of your studies
• Ability to work 15-20 hours per week.
• Ability to work on a shift basis, including evenings, weekends and holidays.
• Service-minded and passionate about creating an outstanding customer experience.
• You thrive in a fast-paced and changing environment, and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach.
• You are a problem solver that takes ownership and can work independently as well as in collaboration with the team.
• You have knowledge and understanding of online payments and experience working with customer service in Payments, E-com or Financial Services.
• Fluency in English: Strong verbal and written communication skills are essential to engage effectively with customers