Account Manager, Client Success

Hi, We're Centerfield. Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Opportunity...Centerfield Media, a leading Los Angeles-based online advertising agency, is excited to offer a dynamic Account Manager opportunity within our home services division. As a key team member, you will manage a diverse book of business, develop and grow client programs, and drive revenue through upselling and cross-selling our products and services. You will be the primary point of contact for external partners and internal teams, building trusted relationships and ensuring timely project delivery. Your role involves hosting regular client meetings, tracking key performance indicators, and collaborating with Business Development and Executive sponsors.

If you're responsible, thrive in a fast-paced environment, and uphold high-ethical standards for client success, we invite you to apply!

How You'll Contribute...

• Responsible for owning a book of business comprised of multiple clients within the home services division
• Develop, know, understand, adjust and grow client programs through the upsell / cross-sell of Centerfield products and services and operational refinement
• Reach assigned revenue goal for book of business through cross-sell / upsell within fiscal year
• Serve as lead point of contact for external partners and primary resource for internal teams
• Develop trusted, successful relationships with all client contacts and Centerfield colleagues
• Generate internal and external success KPIs for each client program; ensure the timely delivery of all projects and tasks to aide in the realization of targets and track achievement
• Host weekly or bi-weekly meetings with clients; discuss ongoing objectives and report on key KPIs
• Host internal meetings as necessary for client projects and initiatives
• Learn and understand internal systems and aide client communication related to technical issues
• Partner with Business Development and Executive sponsors on each account as needed
• Track all tasks and projects with a full understanding of goals and ability to provide direction
• Assist with challenging customer asks and issue escalations as needed
• Contribute material and present to client teams during partnership meetings

What We're Looking For...

• 2+ years of client or account management experience
• Degree in Marketing, Business Administration, or Economics or equivalent experience
• Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising
• Proficient in Microsoft Office, including Microsoft Excel and PowerPoint
• Nice to have, but not required: experience in JIRA, Asana, and Tableau
• Analytical mind who can convert metrics into action items
• Ability to absorb information quickly and turn complex ideas into action items and results
• Proven ability to juggle multiple projects and clients at one time while maintaining attention to detail
• Strong problem solving and networking skills; ability to proactively find resources to create a solution
• Excellent written, verbal, presentation, and interpersonal communication skills
• Critical thinker, with the ability to roll up your sleeves and get creative
• Proactive worker, with ability to work both independently and in collaborative team environments
• Team player, with a strong sense of ownership and a 'get things done' attitude
• Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment
• Knows what needs to be done and operates with a sense of urgency, focus, and discipline
• Thorough, detail-oriented persona, who is meticulous about documentation and task completion
• Above all, ethical, honest, fair and maintaining high integrity

Life at Centerfield...

• This is a hybrid position, and employees are expected to work from our Playa Vista, CA office every Tuesday, Wednesday & Thursday
• Competitive salary + bi-annual bonus
• Unlimited PTO – take a break when you need it!
• Industry-leading medical, dental, and vision plans + generous parental leave
• 401(k) company match plan – fully vested on day 1
• Outside patio overlooking Playa Vista + cabanas, firepits & working grills
• Monthly happy hours, catered lunches + daily food trucks
• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Fully stocked kitchens with snacks & drinks
• Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)
• Free onsite gym + locker rooms
• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
• Monthly team outings (ball games, casino night, hikes, etc.)
• Career growth – we enjoy promoting from within!