Operations Manager

Come work with us to find and empower talent across the U.S., while solving the biggest problem facing businesses today. We‘re looking for innovative thinkers and forward-thinking trailblazers to join our team at LANDED.

A bit about us:
LANDED is the first end-to-end AI-powered platform for businesses to hire blue collar workers better and faster. With 1.5 million blue collar workers on LANDED, we are the preferred solution for national brands including Red Robin, Taco Bell, McDonald’s, Five Guys, Tao Hospitality Group, Danny Meyer’s Union Square Hospitality, and more. LANDED makes General Managers happy, saving companies time and money by automating candidate sourcing, engagement, and interview scheduling. Our intelligent matching and Generative AI technology connects candidates to employers – helping hire better candidates faster.
LANDED is backed by top Silicon Valley investors like Javelin Venture Partners, Lightspeed Venture Partners, Blockchain Capital, the founders of Warby Parker, Allbirds, Harry’s, Deel, and ThinkFoodGroup.

LANDED is looking to hire an Operations Manager to supercharge LANDED’s operations as we scale.

What you’ll do:

• Lead and manage a high-performance operations team overseeing Chat, Customer Support, Go-to-market (GTM) Support, and Applicant Tracking System (ATS) Systems teams
• Create a customer-centric approach to ensure clarity and efficiency in all client-facing communications
• Play a crucial role in streamlining, implementing and managing quality assurance (QA) processes
• Spearhead efforts in resourcing strategy, ensuring proper staffing levels are present to support business objectives and growth, as well as conduct regular reviews on team performance
• Recognize operational processes that could be productized and propose effective solutions to the Product and Engineering team
• Evaluate key operational metrics and data, using findings to optimize existing practices or develop new processes that drive favorable business outcomes
• Partner with GTM teams to streamline onboarding, client strategy enhancements, and ensure successful client relationships
• Empower, guide and mentor the team in developing a high level of technical competence and execution coupled with strategic, problem-solving abilities

Who you are:

• 8+ years of experience in leading an operations team in a high-growth environment
• Familiar with applicant tracking systems (ATS), HR SaaS solutions, and / or APIs
• You’re a go-getter and a determined and passionate professional who’s excited to scale a core function at a fast-growing startup. Being a problem solver comes naturally to you, and you have a knack for identifying opportunities for optimization and growth
• Your analytical and data analysis skills are well-honed
• You thrive in a fast-paced environment, able to find smart and creative solutions and approaches and have strong problem-solving abilities while staying organized and focused
• A great communicator and collaborator who’s able to work and thrive in cross-functional environments
• Have a deep understanding of customer service and tooling systems