Solutions Manager (London, UK)

About Numeric

We've started with a suite of products to help accounting teams and firms put the month-end close on autopilot and ensure that financial controls are in place and continuously monitored.

We have a live product with some amazing customers and are backed by great investors including Founders Fund, Menlo Ventures, and 8VC.

We will share more once we meet!

About the role

We're growing rapidly and are looking for our first Solutions Manager based out of the UK to help support our European growth and can ensure our customers have a positive and productive experience with our products. We are looking for someone who cares deeply about crafting delightful user experiences, thrives on complex challenges, and builds in a systematic, scalable manner.

This will be our first London based role and while remote, we will cover the cost of a co-working space and anticipate more hiring in the city!

What you'll do

• Own an onboarding experience that delights our customer. You’ll work to usher our end-to-end onboarding experience and help to improve existing processes. You'll also help assess customers' unique workflows and needs and help them implement best practices on Numeric.

• Provide product advice. You’ll be a trusted advisor to our customers, going above and beyond to provide them with best practices, templates, and thoughtful advice. Ushering them through onboarding and successful activation on the Numeric platform. Ensure timely responses to support requests, helping train our AI support agents and engaging in live conversations as-needed.

• Promote Learning & Collaboration. Create and update customer resources like onboarding guides, videos, webinars, templates, and more.

• Help define the future of Numeric's products. You'll organize and share key customer feedback with our product and engineering team, helping inform our product strategy and roadmap.

• Contribute to a culture of rapid iteration and learning. You'll help us get product experiences in front of customers quickly, and you'll foster an environment of trust and open dialogue so we can learn and grow together.

• Scale your impact as we grow. As our product surface area grows, you'll help customers successfully adopt new functionality to improve their existing workflows.

What you'll bring

• Customer-Centric Approach: A commitment to creating tailored solutions that enhance and simplify the user experience. You should have at least 3 years of experience in a customer-facing role.

• Strategic Systematic Thinking: Demonstrated ability to break down complex customer needs and product capabilities into coherent and scalable solutions.

• Problem-Solving Prowess: Proven expertise in deconstructing challenges and crafting efficient, effective resolutions that benefit both the customer and the product.

• Adaptability: A history of thriving in dynamic environments, quickly pivoting as needs evolve, and a bias towards action and iterative improvement.

• Passion for Accounting & Finance: Some accounting and/or finance experience is preferred, but the desire to engross yourself in the subject matter is required. To be successful in this role, you'll be excited about living and breathing the future of accounting and diving into how modern software can improve the lives of our customers.

What we care about

We are an early startup, and our culture and values will continue to be defined by the people who join us on this journey. So expect our values to change over time as we incorporate new ideas and ensure they reflect the diversity of voices that make up Velocity.

Today, there are a few things that we double down on that we believe will lead to outsized early success

1. Trust & Autonomy — we are a small team with big ambitions. Speed is our advantage and we maximize it by equipping everyone with the knowledge, tools, and support to make important decisions and take ownership of their work. As a result, we get a lot more done than people expect us to.

2. Continuous Improvement — we care deeply about shortening the time to value for what we build and move quickly to release product and features. How we hire reflects this value as well. A little bit of slope makes up for a lot of y-intercept.

3. Written Communication - we emphasize strong documentation and a scientific approach to evaluating and addressing problems. We believe a culture of writing promotes systematic thinking, creates shared institutional knowledge, and drives alignment of plans & priorities.

4. Curiosity — finance and accounting systems need a first-principled rethink. The ways in which we differentiate our product, company, and culture will be defined by our ability to challenge conventions and consistently embody a learning mindset. All team members engage with our customers and take an active role in identifying opportunities to define solutions & improve our product.