Associate Product Manager - Risk

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As Associate Product Manager you own a feature, or a set of features within a product area. You work closely with leadership to determine strategy, set priorities, develop the roadmap, and deliver products. You partner alongside cross-functional teams to help shape and define requirements that champion our service providers and lead us closer to achieving our product vision. Paired with support and guidance from our Product and Engineering leaders, you deliver features and successfully roll out new products & enhancements that will have a direct impact on Housecall Pro’s growth trajectory. You are smart, curious, adaptable, empathetic, and motivated to make a big impact on the customers we serve and the people we work with.

As Associate Product Manager of Risk, you will work closely with the broader Risk Product and Risk Operations organizations to power the next generation of our risk systems. Housecall Pro is launching new products at lightning speed, and we’re building the infrastructure to enable this fast-paced innovation while keeping customer accounts safe.

We deeply know our customers, our industry, and our business. By joining our team, you sign up to grow personally and professionally, and help others do the same. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Explore what truly motivates our Pros - their needs, desires, concerns, and the reasons they choose our products over others
• Transform how our customers are introduced to our Fintech and Business Solutions products through continuous experimentation
• Uncover insights about how our users think and act
• Create hypotheses for strategies to drive product adoption
• Devise quick, creative solutions to test your hypotheses
• Collaboratively design event models and user flows, introducing innovative ways to represent the customer journey
• Work with Design and Engineering to develop wireframes
• Plan and oversee the entire process from the initial idea through to its final implementation, making sure every step is well thought out and executed
• Develop clear plans to measure how successful your experiments are, ensuring you can track progress and make necessary adjustments
• Clearly explain your plans to your team and other functions to make sure everyone is on the same page

Qualifications:

• 1+ years of experience in product management
• Bachelor's degree in related field or equivalent work experience
• Experience using ‘growth stack’ tools a plus (i.e. Amplitude, Segment, Braze, Launch Darkly and others that enable product managers to rapidly experiment and measure results)
• (Bonus) Experience in fraud detection, operations, and/or underwriting

What will help you succeed:

• Passionate about user experience and deep customer empathy
• Strong project management skills, including the ability to think and operate at high and low altitudes and lead multiple complex projects simultaneously
• Excellent collaborator and communicator, both written and verbal, enabling you to engage and inspire teams and stakeholders
• Forward thinker with a passion for solving complex problems with innovative, simple ideas
• Genuine humility paired with a growth mindset that drives you to learn, investigate, and ask the “why”

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1#LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $70,400-$88,000 + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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