Principal Product Designer

Create a global impact with SaaS Labs!

Are you passionate about creating exceptional user experiences that convert trial users into loyal customers? Do you have a vision for design-led product development? At SaaS Labs, we are looking for a talented Principal Product Designer to transform our user experience and establish it as the cornerstone of our product decision-making process.

Role Summary:

As the Principal Product Designer at SaaS Labs, you will own the end-to-end user experience for both trial and paid users, with a primary focus on our integrated JustCall platform. You will collaborate closely with product leads to elevate the UX, making it a competitive advantage. Your role will involve evaluating the current UX, implementing rapid improvements through innovative frameworks, and fostering a design-first culture within the organization.

What You Will Do:

• Transformational Leadership: Own the UX at SaaS Labs end-to-end and drive transformational changes.
• Establish Priorities: Make user experience the top value in decision-making across the company.
• Design Integration: Integrate design thinking into product development, raising the bar on UX for the JustCall platform.
• Framework Development: Establish and refine design and user research frameworks and processes.
• Continuous Improvement: Create frameworks, design systems, and learning loops to continuously enhance the user experience.
• Cultural Impact: Cultivate a learning and research culture that instills confidence in solving complex problems.
• Team Building: Evaluate and restructure the current team to build a strong design team, including user research functions.
• Mentorship: Coach and mentor team members to elevate their skills and performance.
• Customer Focus: Drive a customer-first, research-first, problem-focused culture, making user experience a competitive advantage.

What You Need to Be Successful:

• Proven Leadership: Demonstrated success as a lead in product design, particularly in early-stage hyper-growth companies.
• Design Excellence: Ability to lead the design of new products and features from concept to launch, with a focus on user needs, design iteration, user validation and testing, and deployment.
• Data-Driven Approach: Strong business-facing product experience, particularly in converting trial users to paid customers, and the ability to make data-driven decisions.
• Strategic Insight: Deep understanding of GTM functions and ability to stay current on industry trends, customer needs, and competitive landscapes.
• Technical Acumen: Strong understanding of technical concepts and the ability to collaborate effectively with engineers and UI/UX teams to ensure the feasibility of product features.
• Cultural Fit: Embody SaaS Labs' TRIBE culture: Team up for Success, Raise the Bar, Internalize CEO Mindset, Breathe Action, and Embed Customer Focus.