Solutions Architect / Implementation Consultant

About Lucid Day:
Lucid Day is a distinguished consulting firm recognized for its professional service delivery and implementation excellence. As a Gold Partner for monday.com, our unwavering commitment to excellence and deep expertise has made us a preferred partner for businesses across many industries. We are at the forefront of ushering in an era of transformative solutions tailored to diverse business needs.

Job Mission:
The mission of the Solutions Architect / Implementation Consultant is to implement highly personalized, highly impactful monday.com coaching, consulting, setup & training to drive efficient team workflows and collaboration. You would be joining the technology consulting and professional services arm of the business. This position reports to the Head of Professional Services

Key Role Objectives:
Customer-Centric Implementation: Work closely with customers to implement monday.com, leveraging your extensive tech consulting background to ensure clients unlock the full potential of their monday.com account
Client Relationships: Build strong relationships with clients, understanding their needs and ensuring their success with monday.com

Key Success Metrics:
Customer Satisfaction: Achieve 90%+ customer satisfaction and assist in converting clients to further service engagements with Lucid Day
Utilization: Perform a minimum of 30 billable hours a week
On-Time Delivery: Percentage of projects completed on time, meeting engagement timelines and hourly package expectations

Key Responsibilities:
Effective Communication: Understand how to communicate with all levels of a company with professionalism
Process and Best Practices: Have a strong sense of process and best practices in monday.com to create efficiency for multiple industries and use cases
Project Management: Act as a project manager to ensure timelines are met within the engagement timeline and hourly package
Workflow Optimization: Work with customers to build time-sensitive workflows into monday.com and ensure a clear end-user training plan for those workflows
Coaching: Coach clients on monday.com's basic and advanced features and best practices.
Empowerment: Empower customers to connect their goals and challenges with the solution in monday.com
Education: Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Client Success: Build, own, and execute client success and onboarding plans
Process Improvement: Spearhead internal cross-functional improvement projects
Creative Problem-Solving: Think quickly and creatively in the moment while in the presence of clients.
Voice of the Customer: Represent the voice of the customer and influence future product development
Administrative Accuracy: Ensure 100% administrative accuracy on all accounts, including time tracking and reporting

Qualifications:
Professional Business Proficiency in Spanish is Mandatory
Industry Knowledge: A minimum of 3 years of monday.com experience
Proven Track Record: Proven track record in B2B SaaS as a technical customer success/implementation manager/technical project management/technical account management/technological consulting, specifically within onboarding and implementation of software
Project Management Skills: Strong project management skills to keep projects on-track and manage unique flows. Experience in leading product implementation projects involving hands-on implementation, specifically for enterprise accounts
Enterprise Experience: At least 2 years of experience implementing new technology for medium and large organizations.
Team Player: Team player who takes ownership and initiative of the work, but has a strong sense of team
Adaptability: Desires to work in a fast-paced, fast-growing environment
Continuous Learning: Demonstrates a strong willingness to independently learn new processes and skills
Problem Solving: Exhibits critical thinker and problem-solving skills
Communication Skills: Ability to clearly articulate technical topics to a non-technical audience,
superb written and verbal communication skills
Team Player: with a positive attitude, empathy, and high energy
Client Credibility: Strong customer-facing and presentation skills with the ability to establish credibility with executives
Education: Bachelor’s degree in business, marketing, IT, computer science, or a related field nice to have but not required
Language: Fluent in Spanish to support our diverse client base and team (preferred)

Lucid Day’s Commitment to Diversity Equity & Inclusion (DEI): Lucid Day believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Benefits:
100% paid health, dental, and vision insurance for employees and their families
Generous 401(k) matching
Life insurance and AD & D insurance coverage
Health Savings Account with match
Flex Spending Account benefits
Opportunities for professional growth and development assistance
Maternity and paternity leave to celebrate and welcome new family additions
Flexible time off policy ensuring work-life harmony

Salary Range:
Full-Time $60,000 - $75,000 + variable compensation (commission & bonus)

How to Apply:
Passionate candidates are invited to forward their CV, cover letter, and any pertinent portfolio or project exhibits to [email protected] .

Lucid Day Interview Process
Embark on a journey with Lucid Day, where your skills and passions are valued. Our interview process is designed to explore the multidimensional facets of your professional persona, ensuring a mutual fit. Here’s a step-by-step glimpse into your pathway towards becoming a part of our esteemed team:

Stage 1: Video Submission (Facilitator: Hiring Manager)
To help us get to know you better, please submit a 2-minute video introducing yourself and providing a brief overview of your background. This is an opportunity to showcase your personality and share relevant experience that aligns with the role. Please send the video submission to [email protected].
Stage 2: Preliminary Screening & Behavioral Exploration (Facilitator: Hiring Manager)
An initial conversation to explore your professional background, aspirations, and alignment with Lucid Day's ethos.
Stage 3: Technical Mastery Display (Facilitator: Technical Expert)
Engage in a mock engagement and deliver a presentation, demonstrating your technical prowess, solution formulation, and delivery capabilities.
Stage 4: Leadership Alignment Interview (Facilitator: Senior Leadership)
An insightful conversation exploring your leadership style, decision-making approach, and how your visionary skills harmonize with Lucid Day’s strategic trajectory.