Senior Product Designer

About Richpanel

Richpanel is at the forefront of revolutionizing customer support with AI. We're building autonomous AI agents to replace traditional support agents in the BPO industry. With 2,000+ customers and backing from Sequoia Capital, we're on a mission to disrupt the $400B+ customer support market.

• Location: Bangalore, India
• Team Size: 30 employees
• Funding: Backed by Sequoia Capital
• Glassdoor Rating: 4.4 (as of July 2024)

Job Description

We're seeking a Senior Product Designer who will shape and elevate our product's design language, create beautiful yet functional user experiences, and build a scalable design system that enables our team to maintain Apple-like quality in everything we ship.

Requirements

What Success Looks Like in This Role

1. Elevate Design Quality Standards

You'll be successful if you:

• Demonstrate exceptional mastery in typography and color theory
• Show obsessive attention to detail in every design decision
• Establish and maintain high-quality design standards across the product

2. Drive Business Impact

You'll achieve:

• 2-3x improvement in customer praise and first-time signups through:

  • Creating intuitive and engaging user interfaces
  • Designing delightful interaction patterns
  • Building systems that scale

• 30% improvement in user satisfaction for core workflows by:

  • Taking a data-driven approach to design decisions
  • Deeply understanding user needs and pain points
  • Simplifying complex workflows
  • Prioritizing impactful improvements

3. Build Scalable Design Systems

You'll create:

• A comprehensive component library with 80% reusability

• Well-documented design systems that maintain consistency

• Standardized patterns that reduce design inconsistencies by 90%

You'll Be Great For This Role If You Have:

Must-Haves:

• Proven track record of shipping beautiful, functional designs at scale
• Deep expertise in typography, color theory, and interaction design
• Experience building and maintaining design systems
• Strong portfolio demonstrating system thinking and attention to detail
• Data-driven approach to design decisions with measurable improvements
• Ability to simplify complex problems into elegant solutions
• Experience with design tools like Figma

Nice-to-Haves:

• Background in B2B SaaS products
• Experience working with AI/ML products
• Knowledge of front-end development

Your Typical Week Will Include:

• Collaborating with product and engineering teams to shape new features
• Creating and maintaining our design system
• Conducting user research and analyzing data to inform design decisions
• Iterating on existing features to improve user satisfaction
• Documenting design patterns and guidelines

Benefits

Why Join Richpanel?

• Opportunity to shape the future of customer support with AI
• Work with a talented team backed by top-tier investors
• Significant impact on product direction and company success
• Competitive compensation and equity
• Remote-friendly work environment

Interested candidates should apply with their portfolio showcasing their best work in system design, interaction design, and measurable impact on user satisfaction and business metrics.