Manager, Production Engineering

About the role

Please note, this team is hiring across all levels and candidates are individually assessed and appropriately leveled based upon their skills and experience.

Production Engineering Manager (PEM) is a hybrid software/systems group that ensures Netskope's services and products run smoothly and have the capacity for future growth. Engineers of this team work with Netskope's product and infrastructure teams, sometimes embedded within those teams, collaborating to build and scale technology solutions. Managing a Production Engineering team requires a comprehensive understanding of a wide range of technologies, a focus on developing the skills and talents of your team, and a relentless drive toward high-value projects and prioritization.

What’s in it for you

• You will be part of a high caliber engineering team in the exciting space of engineering tools and infrastructure management.
• You will have an opportunity to work on hybrid cloud (Google Cloud, On-prem cloud) and work with cutting edge tooling like spinnaker, kubernetes, docker and more.
• You will solve complex, exciting challenges and improve the depth and breadth of your technical and analytical skills
• Your contributions to our market-leading product support will significantly impact our rapidly-growing global customer base.

What you will be doing

• Support and lead engineers working on Netskope's products and services at different layers of the stack, focusing on challenges related to scalability, reliability, performance, and system efficiency.
• Understand and contribute to technical architectures, capacity planning, tooling needs, automation strategies, product launch timelines, and develop plans for prioritizing technical and resource challenges.
• Drive technical architecture discussions, even on topics outside your direct experience.
• Develop lasting partnerships with product management, program management, network engineering, software engineering, and other related teams to build and improve Netskope's large-scale distributed infrastructure and product environment.
• Empower engineers to develop their careers by aligning their strengths with projects suited to their skills, long-term growth, personalities, and work styles.
• Foster an inclusive work environment, bringing together individuals from diverse backgrounds. Continuously assess employee performance, address underperformance, and recognize or promote exceptional contributions.
• Collaborate closely with recruiting teams to expand the SRE group through interviews, participation in conferences/events, and onboarding new employees.
• Balance operational needs with the allocation of time for long-term, high-impact projects.
• Setup 24x7x365 on-call rotation for the team to support production and be points of escalation.

Required skills and experience

• Overall 10+ Years experience with 4+ years of direct management experience in a technology role.
• Experience with systems, networking, and troubleshooting.
• Hands-on experience drafting and reviewing code. Python or Golang preferred.
• Proven experience in building and managing teams or organizations, including hiring and performance management.
• Strong communication and cross-collaboration preferred.
• Conduct daily standups, weekly planning and quarterly goals. Set OKRs for team members and track metrics using JIRA. Make data oriented decisions.

Education

• BSCS or equivalent required, MSCS or equivalent strongly preferred

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