Customer Onboarding Intern - Brazil

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

We are looking for an intern to join our PST Team, supporting the Customer Onboarding Manager in transitioning new clients to our platform. This is a key role in ensuring that our clients have a smooth and successful onboarding experience.Are you hungry to begin a career in E-Commerce Conversion Optimisation? Do you want to be part of a high-performing team? Are you eager to prove your ability in a growth-oriented company? If so, Insider Latam needs you!

Responsibilities:

• Assist in managing onboarding projects, contributing to successful outcomes and accelerating Time to Value for clients.
• Participate in developing materials and processes that enhance the customer experience during onboarding.
• Document client interactions and support the transition to the Customer Success Team after the onboarding phase.

What we're looking for:

• Currently pursuing a degree in Business Administration, Engineering, Marketing, or related fields.
• Strong written and verbal communication skills in both Portuguese and English.
• Ability to effectively manage time and tasks.
• Interest in technology, especially in SaaS platforms and system integration.
• Willingness to learn about project management and client interaction.

What We Offer:

• Learning from the best professionals in the SaaS and MarTech field.
• Hands-on experience in client onboarding and project management.
• Opportunity to develop in a dynamic and innovative environment, with potential for full-time employment after the internship.

If this sounds like an opportunity you’d be interested in then we’d love to hear from you!