Service Desk Administrator

Tower Research Capital, a high-frequency proprietary trading firm founded in 1998, seeks a skilled Service Desk Administrator to join our Enterprise Technology team in Shanghai. We are looking for a smart, patient, and dedicated individual who will work with Tower’s employees to resolve hardware and software issues.

Responsibilities

The Service Desk Administrator will be responsible for:

• Identifying, prioritizing, resolving and triaging incidents and requests
• Monitoring and overseeing the Service Desk Function, and reporting any incidents and escalations
• Assist Infosec with tasks related to identifying and handling IT security incidents using industry best practices
• Proactively working on issues, identifying problem areas, and providing solutions to enhance quality of service and to prevent future problems
• Supporting, Installing and troubleshooting meeting room AV hardwares. Knowledge with Logitech/Google AV hardware would be a plus
• Installing, troubleshooting and supporting Windows desktops, Linux desktops, MacOS Laptops, Windows Laptops and iOS devices
• Installing, configuring and supporting desk phones
• Creating new user accounts, groups etc
• Repairing and upgrading hardware including desktops, laptops, conference room equipments, printers, and scanners
• Managing and maintaining information on Tower’s internal Documentation hub residing on Confluence pages
• Maintaining Enterprise Hardwares inventory records for tracking and compliance/auditing
• Racking and stacking of servers with the assistance of Tower Data Center team
• Researching materials for procurement through vendors

Qualifications

The ideal candidate will have:

• Solid knowledge of PC hardware and computer internals
• Desktop support knowledge
• The ability to analyze, troubleshoot, and resolve hardware failures
• The basic understanding and application of Password management, MFA, Encryption, Phishing, Endpoint Security, Proxy, Firewall
• A passion for technology
• Strong organizational skills and meticulous attention to detail
• The ability to balance and prioritize multiple assignments in a fast-paced environment
• The ability to work well as part of a team that supports production, back-office computing, and end user support functions
• Ability to read and interpret English-language technical documents
• Ability to speak business-level English and Mandarin
• Knowledge of JIRA and Confluence (preferred)
• A working knowledge of Linux (preferred)
• An educational background in computer science or IT (preferred)

Candidates should also be:

• Organized, responsible, and meticulous
• Strong communicators
• Proactive and willing to take initiative
• Able to manage and prioritize multiple tasks in a fast-paced environment
• Able to work both with a team and independently
• Available to travel to different Tower Offices based out of Hong Kong and Singapore to provide support from those regions

Benefits

Tower continues to enhance the in-house trading system and strategies that have positioned the firm as a leader in the thriving field of quantitative trading. While Tower offers challenges and rewards rivaling those of any Wall Street firm, Tower’s cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life. Benefits include:

• Competitive salary and discretionary bonuses
• 5 weeks of paid vacation per year
• Lunch and snacks on a daily basis
• Private medical insurance
• Gym membership/fitness allowance
• Free events and workshops
• Donation matching program

Tower Research Capital is an equal opportunity employer.