Billing Specialist (Contract)

At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.

We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life! 🚀

As a Billing Specialist, you will support the Accounts Receivable team at BioRender to help us grow and support the B2C and B2B customers. We want to change the world, which only happens with great people and sound financial processes to drive effective cash collections that will enable our ambitious growth plans.

What you'll be doing:

• Provide timely responses to daily billing inquiries through Zendesk, ensuring exceptional customer service and prompt resolution to issues.

• Process a high volume of purchase orders from customers and produce invoices through Stripe in an accurate and timely manner.

• Perform daily cash applications to Stripe and NetSuite invoices to apply customer payments and resolve discrepancies between payments and amount due.

• Apply and maintain tax exemption certificates in Avalara, ensuring compliance with tax regulations with various jurisdictions.

• Identify, develop and implement more efficient and effective billing procedures and processes within Stripe to B2C customers.

• Collaborate closely with other departments to ensure smooth coordination in billing processes and address any discrepancies or issues.

• Produce month-end reports for receivables and collections for analysis.

• Improve aged receivables by monitoring collections and completing regular follow ups.

• Process customer refunds and calculate required credits tailored to meet the specific needs of internal teams.

• Other ad hoc projects as assigned, including system implementations for billing, and involvement in user acceptance testing and code rollouts.

What we value:

• Minimum 1-2 years in a customer service and data entry-related position.

• Proficient with Excel/Google Sheets.

• Excellent oral and written communication skills.

• Strong customer service experience.

• Attention to detail and problem-solving skills.

• Experience with NetSuite & Stripe is a plus.

• Strong team player with a ‘’can-do’’ attitude and passion for excellence.

• Availability to work from our Toronto office one day per week.

**Note: We recognize that career paths vary, and your unique journey may have equipped you with the necessary skills even if you don’t meet all of the criteria above. If you believe you have what it takes to excel in this role, we encourage you to apply!

Why Join Us?

• We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 54,000 publications!

• It’s a product that users love! We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us: https://biorender.com/testimonials/

• We are in the top quartile for profitability and year-over-year revenue growth, with users in 200+ countries.

• BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA.

• We're remote-first and have team members across Canada and the United States. This role is required to be in our Toronto office once a week.

• We’re backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC.

• We’re proud that women make up 2 of 3 co-founders, 53% of our team, and 37% of leadership. This representation continues to grow and we are hiring!

• We are committed to building a warm, inclusive, and diverse environment. Check out how we make sure our employees come first.

BioRender is an equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.

You can read more about the BioRender interview process and FAQs here!

Check out what it's like to work at BioRender in Canada and the US!