Operations Specialist (Support & Data)

Who We Are

We’re a fast-growing platform for FitPros, Gyms, Studios, CrossFit, and more. With backing from leading Silicon Valley VCs (early investors in Twitch, YouTube, Instagram, and others), we’re on a mission to reshape fitness through innovative technology. As we expand, we need an Operations Specialist who’s ready to take on varied roles across support, onboarding, and data management. If you’re excited to work in a high-growth, mission-driven environment, this is your chance!

We are looking for someone based in South or Central America or Europe.

What You’ll Do

As an Operations Specialist, you’ll play a vital role in handling partner inquiries, leading onboarding processes with extensive data management, and driving automation to support our partners’ growth. You’ll be central to data migration, analysis, and process automation, ensuring our partners experience a seamless journey from onboarding through continued support.

Your Responsibilities

• Support & Partner Interaction: Respond to partner inquiries, ensuring they’re set up for success and can troubleshoot issues effectively.
• Data Migration and Management: Handle our partner's data migration, including transferring large datasets accurately and securely. You’ll handle data extraction, transformation, and loading, ensuring clean and efficient setups for new partners.
• Cross-Department Collaboration: Work closely with engineering to implement feedback and solve complex issues, advocating for partner needs and product improvements.
• Automation Development: Build and deploy automations that streamline both onboarding and support, helping our team and partners reduce repetitive tasks and improve response times.
• Documentation & Knowledge Sharing: Create detailed documentation of processes and contribute to our knowledge base, allowing teammates and partners to benefit from best practices and effective troubleshooting steps.

Who You Are

• Support and Customer-Focused: 2+ years of experience in customer support, preferably within a SaaS or cloud-based environment, with a strong ability to troubleshoot, prioritize, and empathize with users.
• Scrappy Problem-Solver: You’re resourceful and proactive, comfortable finding solutions in the absence of formal processes.
• Experienced in Fast-Paced, High-Growth Environments: Adaptable and proactive in rapidly evolving settings, with experience working in startups or similar fast-paced companies.
• Data Expert: Proficient in data migration and management, able to handle and interpret large datasets accurately.
• Process-Oriented: Strong analytical and problem-solving skills, adept at identifying and implementing efficiencies in support and onboarding.
• Tech-Savvy: Skilled in automation tools and data management, with the ability to use technology to streamline processes and enhance user experience.
• Collaborative Team Player: Effective in a virtual, team-focused environment, working across departments to meet customer and product needs.

If you’re ready to make a meaningful impact on the future of fitness in a high-growth startup, we’d love to hear from you!