Senior Manager, Field Operations, EMEA, Services

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Supply Services team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualize and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.

The Difference You will Make:

As the Senior Manager of Field Operations, Services for the EMEA region, you will lead a team of Market Leaders across multiple regions, overseeing the end-to-end strategy for supply acquisition, host quality, account management, and listing optimization. You will ensure alignment with Airbnb's overarching business goals, driving results across diverse markets while fostering a collaborative and high-performance environment. Your leadership will be pivotal in navigating regional complexities, setting priorities, and guiding your team in adapting to market trends and shifts.

This role requires candidates to be based in the Ireland, London, or Paris. This role is not eligible for relocation support.

A Typical Day:

• Build, lead and mentor a team of Market Managers across the EMEA region, driving operational excellence and accountability.
• Curate a world-class community of hosts that share their passion with our customers.
• Develop and implement comprehensive supply acquisition, host quality, and market optimization strategies.
• Ensure the alignment of local initiatives with broader business goals and performance metrics.
• Oversee the growth and success of key markets, ensuring robust host performance and local partnerships that contribute to market leadership.
• Drive high-impact cross-functional collaboration with Product, Policy, and Community teams to ensure seamless market operations.
• Provide operational oversight and strategic direction for market-specific innovations that support scalable and localized experiences.

Your Expertise:

• 12+ years of global field operations or similar experience, with 5+ years managing teams in high-growth environments.
• Tenacious in details; proven ability to build and improve the infrastructure inside a business through rapid growth.
• Meaningful experience leading a consumer-oriented and customer-centric business or brand.
• Consumer-centric mindset and evidence of delivering world class product/service.
• Proven ability to scale high-performing teams, driving growth while balancing entrepreneurial market-driven approaches with structured management.
• Extensive experience in executing large-scale programs with a focus on local market knowledge, including partnerships with institutions, businesses, and tourism boards.
• Expertise in market-level growth strategies, supply acquisition, and performance optimization.
• A strong track record of managing cross-functional relationships and influencing senior stakeholders to support revenue growth and market innovation.
• Exceptional leadership skills in fostering a positive, high-performing team culture and coaching team members for current and future success.
• Ability to work within fast-paced, data-driven environments, driving results through others and aligning market operations with long-term business objectives.
• Skilled at navigating organizational barriers and leading cross-functional alignment to overcome challenges and drive business growth.
• Deep knowledge of the Americas market, with a strong network and understanding of key market drivers, trends, and challenges.
• Track record of working closely with senior leadership and acting as a thought partner to Directors, Regional Directors, and VPs to inform strategy and decision-making yielding positive outcomes.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.