Legal Operations Specialist

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the RoleYou will be a critical team member on Lyra’s Legal team to support its growing operations for its commercial contracting team, fulfilling Lyra’s mission to bring mental and emotional health solutions to large employers across the country. This is a full-time, fully-remote role based in the United Kingdom; occasional travel to the London office may be required for team meetings or to fulfill duties.

You will have at least four years of experience working with a contract lifecycle management tool, such as Ironclad and Salesforce, and technology systems to improve legal team efficiencies, among other things. You will support the commercial contracting team and others on the legal team in building scalable processes that increase the team’s efficiency and operational excellence. You will have experience optimizing the capabilities of management systems such as CLM, Ironclad, Salesforce, and other records management systems, and can work independently with limited day to day oversight.

The ideal candidate is highly proactive, extremely organized, and thrives in a fast-paced and exciting environment. You must have flexibility to adapt to changing priorities, business drivers and organizational needs. We are seeking a results-oriented professional with effective execution skills, the ability to operate autonomously and work proactively with various teams across the organizations.

Responsibilities

• Support Legal, Privacy and Compliance team members in the UK and globally, with documentation required for day-to-day business, such as reviewing materials as a point of intake for the team, coordinate assignments and signatures
• Help with organisation and availability of commercial contracts and any other legal files and databases, especially enabling availability of contracts for Finance team and auditors, as well as data to effect
• Support CLM tool for the international commercial contracts, including management of intake questions, initial review of contracts, and signature routing
• Works with Legal team members as well as cross-functional stakeholders (e.g., customer success, sales), to identify opportunities to enhance workflows while simultaneously managing internal operations
• Support ad-hoc projects and maintain contract and other legal documentation metadata for compliance and audit purposes
• Provides training and support on the CLM and other aspects of commercial contracting operations
• Support with insurance renewals, including tracking of policies, COI, notices to insurers and/or brokers, and gathering information required for review of policies
• Support with filling out and responding on various third-party forms, questionnaires, KYC documentation requests, develop a playbook for recurring questions.
• Keep current on the latest legal operations industry trends and developments and provide support to legal team members and internal clients
• Help manage engagements with legal services providers and cost-tracking
• Partake in any other legal process or workflow development activities

Qualifications

• Bachelor's degree in law or other related field, or a paralegal certification
• 4+ years of experience with supporting legal operations and legal advisers, at a law firm or in-house legal department
• Detail-oriented individual with excellent communication skills, interpersonal skills, and drafting experience. Ability to review and draft documents within the relevant skillset.
• Experienced with “triage” in a legal and compliance setting, knowing how to direct questions to different members within the team and/or when to escalate issues.
• Experience with legal management tools such as contracts management and CRM systems (such as Ironclad and Salesforce), knowledge management solutions, electronic signature software (e.g., DocuSign), supplier/procurement software and task management systems (e.g. Asana). Knowledge of Brightflag and ServiceNow would be a plus.
• Comfortable enough with technology to be able to communicate effectively with non-technical teams; ability to quickly learn new software or technology.
• An entrepreneurial, ownership mentality with an ability to handle competing priorities in a dynamic environment.
• Exceptional listening and collaboration skills, and a demonstrated ability to navigate difficult issues and multiple partners.
• Ability to operate autonomously while being a team player who brings a positive attitude to the workplace.
• Experience in developing reports that not only inform but drive decision making and action.
• Sense of humor.