Senior Systems Engineering CoE Technical Lead

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Pure Storage, a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Systems Engineer Tech Lead to join our dynamic SE Center of Excellence team.

As a Senior Systems Engineering CoE Tech Lead, you will play a crucial role in the training, ongoing enablement, and development of Associate SEs (ASE) within the Systems Engineering CoE. Your knowledge and desire to coach will help Associate SEs gain the skill sets to achieve current goals, and prepare for field facing roles in the future. Additionally, you will be a key to assisting in the build out of the CoE at scale, and prepare yourself for additional leadership opportunities at Pure.

SHOULD YOU ACCEPT THIS CHALLENGE YOU WILL:

• Be a leader in the continued build of the CoE strategy and development plan at scale
• Partner closely with ASEs acting as the technical subject matter expert, taking lead in hands on assistance with service catalog tasks building ASE independence
• Be a primary escalation point when ASEs run into technical roadblocks
• Use your experience and knowledge to help ASEs deliver an amazing customer experience and drive additional revenue through lifecycle management services
• Coach and build mentors/leaders on the ASE team to aid in onboarding and continued development and success of other ASEs
• Develop ASE new hire bootcamps, as well as being physically present to partner with CoE leaders and deliver the training modules in ASE bootcamps
• Partner with CoE Leadership and internal stakeholders for continual improvement and feedback on services, as well as leading the deployment of identified improvement areas
• Building or assisting with new enablement content for the CoE
• Partner with Sales Enablement to maintain and update CoE learning paths, as well as define curriculum to satisfy ASE requirements to move to field facing roles
• Close alignment and collaboration with field SEs, AEs, Sales Leadership, GSO, GPO, Professional Services, Renewals, and other BUs to maintain relevant knowledge of current field practices, as well as working together to build and optimize joint service workflows with the CoE
• Be a champion and evangelist for the CoE within Pure, consistently delivering updates to the field, as well as receiving and incorporating field feedback
• Be an active part of assisting CoE leaders with the continued development and feedback on KPIs, SLAs, and general catalog services
• Partner with CoE leadership in the evaluations and coaching for ASEs
• Take lead on ASE team calls, training, QBRs and more
• Be an active part of defining the roadmap of the overall CoE, as well as the roadmap for continued CoE enablement
• Lead by example living the Pure Values: Persistence, Creativity, Teamwork, Ownership and Customer-first

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• A strong passion for delivering, building, and creating enablement content
• A strong passion for helping others grow their skill sets and mentoring, as well as leading enablement, training, and a “hands-on” approach to assisting others
• Strong technical experience with Pure Storage solutions and lifecycle management programs are required
• BS in CS, EE or other technical degree and/or equivalent experience
• 5 or more years of relevant experience, mixed among technology, design, and communications, different market segments, and pre-sales is required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Previous experience with Linux, NFS file systems and Linux distributed network environment
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Familiarity with AWS, Azure, GCP a plus
• Familiarity with containers, k8s and microservices architectures a plus
• Excellent verbal and written interpersonal skills
• Good communication skills with customers
• Coaching skills to guide the ASE´s to provide quality in the services they deliver
• 25-30% Travel Required

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

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DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.