Site Experience Coordinator

About the role

We are looking for a proactive Site Experience Coordinator to join our team. Reporting to our Associate Site Experience Manager, you will help support the user experience on our website by coordinating different aspects of site content, promotions, and functionality.

Key job responsibilities

• Collaborate with cross-functional teams to ensure timely and accurate updates to the website content, including product information, promotions, and other site elements.
• Support the coordination and execution of digital campaigns, ensuring agreement on site strategy and business goals.
• Work with the Associate Site Experience Manager to implement and improve site features and functionalities.
• Monitor and report on site analytics and user feedback, providing insights and recommendations for continuous improvement.
• Help manage the eCommerce site experience calendar, ensuring a consistent and engaging online presence.
• Coordinate with different teams, including marketing, design, and development, to ensure the successful execution of site initiatives.
• Help conduct quality assurance checks to provide a seamless and error-free user experience.
• Stay informed about industry trends, best practices, and latest technologies related to site experience.

We are considering applicants for our Culver City office.

About You

We get excited about candidates, like you, because...

• 2+ years of experience in a coordinator or support role in e-commerce
• You understand website operations, content management systems, and digital marketing, with familiarity with Salesforce Commerce Cloud a plus
• You are an effective communicator and collaborator, comfortable working in a team
• You are detail-oriented, focused on accuracy in all tasks
• You have a high degree of fluency in Microsoft Office, Google Workspace or similar productivity tools.
• You have a passion or curiosity for anime
• Bachelor's degree in Marketing, Business, Communications, or a related area

About the Team

The Crunchyroll Store team is dedicated to super serving anime fans by offering the best selection of merchandise, seamless UX and outstanding customer service. We are a fast-growing business with a significant growth trajectory, requiring experienced Crunchyrollers to deliver against growth targets.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid