Technical Writer

About the role

We are looking for an experienced Technical Writer to collaborate with our team in managing Payhawk's help articles, product copy, and localization process.

• You will be a key part of the product team in incepting new features and functionality and making the product copy self-explanatory to our customers.
• You will own the localization process by coordinating the work of external and internal translators.
• You will be responsible for our Help Articles, ensuring we cover key customer questions in a clear way.
• You will help us shape our translation engine by bringing your knowledge of the language specifics of different language groups.

Responsibilities

• Create and maintain help articles for new and existing product features and product functionality.
• Manage the overall help articles structure to drive understanding, improve representation, and reduce support load.
• Manage the process of localization of help articles and identify ways to improve translation quality.
• Manage the process of localization of new and existing product features.
• Help maintain the Product knowledge base hub.

Requirements

• +3 years in Technical Writing, UX Writing, or Content Design.
• Fluency in English.
• Ability to create and optimize processes.
• Excellent time-management and task-prioritization skills.
• Proactive approach to tasks and ability to work both in a team and individually.
• Preferred: Knowledge of HTML5 and GitHub, and previous experience in localization.

Company Benefits

• 30 days holiday paid leave.
• Competitive compensation package.
• Two weeks exchange policy to another Payhawk office (London, Berlin, Barcelona, Sofia).
• Flexible working hours and opportunity to work from home.
• Regular team-wide events.
• Company office massages.
• Opportunity to use the Payhawk product