Clinical Administrator (Spain)

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the RoleThis role involves the administration of clinical cases as managed through the central ICAS International clinical operation. The incumbent is expected to be a first point of contact for internal and external administrative queries and is expected to facilitate the resolution of such queries by working with internal and external stakeholders and escalating appropriately. The role is firmly embedded within the Spanish clinical operations team and the incumbent will be required to juggle competing demands effectively and communicate clearly with other team members on setting priorities and deliver on demanding deadlines. The role also includes the management of the invoicing process.

The work week runs from Monday – Friday, so the successful candidate will be expected to work 5 days a week from 9am to 6 pm Spanish time zone.

Requirements

• Support the clinical specialist team by uploading cases on the ICAS system, distributing standardized affiliate communication such as consent forms or evaluation documents
• Assist clinical specialists with the coordination of ad hoc interventions and ensure the capturing of such events on ICAS systems
• Assists with the processing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the ICAS systems
• Effective collaboration with ICAS Finance teams to ensure timeous handling of invoices and correct partner statements
• Continued engagement with the various clinical teams and ICAS affiliates to ensure that cases are effectively managed
• Update the current affiliate network, checking who is still interested in belonging our network
• Recruiting new affiliates for Critical incidents, Case referrals, Contact to book program and In person connected calendars
• Working with recruitment agencies and tools such as LinkedIn to identify candidates

Qualifications

• Suitable qualification in administration or business or similar – a formal degree is desirable but not formally required
• 3+ years of administrative work experience at a high level of complexity
• Experience within a client administration or EAP environment, as well as experience working in a diverse and international environment
• Excellent administrative skills
• Good English speaking and writing abilities (preferred but not necessary)
• High level of computer literacy, numeracy and basic understanding of book-keeping
• Strong time managements skills to deal with multiple demands under time pressure
• Solid experience in working with complex spreadsheets and ability to adapt quickly to various systems
• Excellent telephone and email manner
• Professional and quality orientated approach to work
• Ability to retain and protect confidential materials
• Enthusiastic and dynamic
• Strong customer focus
• Excellent problem-solving skills
• Can develop and sustain mature working relationships
• Excellent cross-cultural awareness and sensitivity
• Able to work independently and as part of a team
• Ability to effectively negotiate between different parties to achieve the best possible outcomes for the business
• Open to change and ability to work with ambiguity
• Aware of impact of own actions on workload of others and the business (self responsibility
• A keen sense of ownership and responsibility for the quality of work produced
• Ability to function effectively under pressure
• Ability to do multi-tasking in terms of set standards

Please note that this job specification is not exhaustive and will be reviewed as the role develops. Several pre-employment checks may be prerequisites prior to hiring external applicants e.g. criminal checks, reference checks, past employment history checks, ID verification, qualification verification, residence and credit checks, etc.