Sales Development Representative (Sales Orchestrator)

REMOTE. swivl is a fully distributed company. All applicants must be currently authorized to work in the United States on a full-time basis.

Hey there.

At swivl, we believe that exceptional customer experiences shouldn't be a luxury reserved for large corporations with vast resources. In the self-storage industry, operators—whether overseeing a single facility or a thousand—often grapple with the challenges of meeting rising customer expectations with limited tools and personnel. Complex customer interactions, operational inefficiencies, and the inability to scale personalized service can hinder growth and customer satisfaction.

That's why swivl exists. We aim to level the playing field by making AI easy to use and accessible to operators of all sizes. Our mission is to empower self-storage operators to overcome these hurdles through contextual and action-driven conversations that simplify and enhance customer engagement.

Today, we partner with over 4,000 facilities daily, including industry leaders like Copper Safe Storage, Storage Max, Prime Storage, and StorageMart. Together, we're redefining what's possible in customer engagement for the self-storage industry.

We are growing rapidly and are looking to add a dynamic SDR & Orchestrator to our go-to-market team to help us continue our mission of making advanced AI solutions accessible to all.

If you've read this far, it means you’re at least playing with the idea of ditching your current gig and leveling-up.

If you are really serious, here's your challenge -- send Rodolfo or Mason a short and sweet video, linkedin voice message -- get creative-- pitching yourself.

What’s the Opportunity? 🤔

We aren’t just looking for the typical SDR. As one of the first hires of the swivl Go-To-Market team, you’ll work directly with the ** Chief Revenue Officer** and play a critical role in driving revenue growth through effective pipeline generation and orchestration.

Our role is to lay the foundation by engaging with prospects and customers, helping them understand the value of swivl through creative and unique prospecting. You’ll be the first line of communication with prospects, excelling at researching accounts and individuals, using your creativity and tools at your disposal to orchestrate personalized outreach, starting new relationships, and setting our Account Executives up for success.

We strongly believe in giving our team opportunities to grow and develop at swivl, pushing them outside of their comfort zones to achieve goals they never thought possible. By joining the GTM Sales team, you join a community that believes in development and promotion from within. This means you are comfortable and committed to being in this role for a minimum of one year but potentially longer. This role can progress into an Account Executive position if both time and performance metrics are met.

What Will You Be Doing? ⚡️

• Generate new business opportunities that fit our target customer profile, consistently meeting and exceeding your new business opportunity targets.
• Conduct cold calls, warm calls, and emails to new prospective clients
• Utilize a variety of tools (LinkedIn Sales Navigator, HubSpot, Clay, Slack) to effectively source and target customers.
• Demonstrate resourcefulness and creativity in reaching customers who can benefit from swivl’s product offering.
• Consistently represent our product, brand, and company in a way that makes us all proud, quickly and effectively demonstrating to customers how we can help their business.
• Exhibit exceptionally high standards in terms of timeliness, responsiveness, and follow-up.
• Maintain accurate records in HubSpot CRM. Actively and consistently update sales activities, sales pipeline, and all sales data.
• Build strong relationships with prospects to ensure success. Partner with Account Executives to nurture new business opportunities.
• Continually expand your knowledge of our customer's marketing, technology, and general business needs.

What Success Looks Like…

Our company mascot is Hoover the owl. Let us know you made it this far by mentioning him 🦉

In 1 Month...

• Understanding the Basics
  • You have completed onboarding and have a solid grasp of our sales processes and tools, including HubSpot, LinkedIn Sales Navigator, and Slack.
  • You understand our target customer profiles and have familiarized yourself with the self-storage industry and swivl's value proposition.
  • You have started building your prospect list, adding 40-65 prospects into outreach sequences daily, and are meeting initial KPIs under guidance.
  • You actively participate in weekly SDR trainings and begin applying best practices in your outreach efforts.
  • You have begun building relationships with the rest of the GTM team and understand how to collaborate effectively.

In 3 Months...

• Hitting Your Stride
  • You consistently meet or exceed your daily and weekly KPIs:
  • 50+ new prospects added to outreach sequences per day.
  • 20 personalized emails sent per day.
  • 60+ dials completed per day.
  • 20-35 personalized LinkedIn touches sent per day.
  • You have successfully booked qualified demos, leading to productive handoffs to Account Executives.
  • You demonstrate creativity and resourcefulness in your prospecting, developing personalized outreach strategies that resonate with potential customers.
  • You maintain accurate and up-to-date records in HubSpot CRM independently.
  • You contribute to the SDR team by sharing insights and collaborating on improving sales processes and playbooks.

In 6 Months...

• Exceeding Expectations
  • You are a top performer on the SDR team, consistently exceeding targets and KPIs.
  • You have booked a significant number of qualified demos that have converted into customers, contributing directly to revenue growth.
  • You have built strong relationships with prospects and are recognized for your exceptional communication and outreach skills.
  • You play a key role in refining Sales playbooks, email sequences, and prospecting strategies based on your successful techniques.
  • You mentor new SDR team members, sharing best practices and helping them ramp up quickly.
  • You are on track for potential promotion to an Account Executive role, having met both time and performance metrics.

What Skills Do You Need? 🦾

• Strong desire to build a career in Sales, aiming to be in an Account Executive or closing role in the future.
• 1+ years of customer-facing work experience (Sales and/or SaaS experience is a plus).
• Familiarity with systems and tools: HubSpot, Seamless.ai, Clay, LinkedIn Sales Navigator.
• Operational Excellence: Effectively manage your time to complete revenue-driving activities and quickly identify where to focus your efforts to drive more pipeline.
• Competitive Landscape & Industry Knowledge: Understand the SaaS landscape and our target verticals; stay on top of the latest news and industry trends.
• Prospecting Skills (Cold Calling, Email, Social): Leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn).
• Communication: Articulate your thoughts and express ideas effectively using verbal, written, and non-verbal communication skills to inform, instruct, and persuade different audiences. Listen effectively and love to partner and collaborate with your peers.
• Growth Mindset: Self-aware and understand both your strengths and weaknesses. View every day as an opportunity to be 1% better than the day before. Proactively seek feedback.
• Results Oriented: Bring a "never settle" approach to quota, progression, and team development. Hungry to succeed and raise the bar.

Why Join 📈

Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits 💰

In addition to the growth and impact you’ll have at swivl, we offer competitive salaries along with the following benefits:

• REMOTE. swivl is a fully distributed company. All applicants must be currently authorized to work in the United States on a full-time basis.
• Equity in the company in the form of stock options
• Medical, Dental and Vision premiums covered at 100%
  
• Fully paid parental leave
• 401k benefits
• Stipend for Home Office Setup
• Monthly fitness stipend
• Unlimited vacation and paid holidays

Job Compensation Range:

The salary range for this role is $60,000-$64,000 base. In addition to the base salary, this role is eligible for commission based compensation. The OTE for this role is $70,000. swivl offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.