Account Manager, Strategic Partnerships

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

About the Role

Interested in strategy, operations, and product development in a fast-paced entrepreneurial environment? Join SonderMind's Enterprise Solutions team as we build and scale strategic partnerships. You'll be a critical part of the company’s strategic growth plan, developing partner pipeline and managing key accounts.

As an Account Manager on the Strategic Partnerships team, you’ll have the opportunity to work with some of the most interesting companies in healthcare as we collectively redesign the mental health industry. Your role will be instrumental to the collective success of SonderMind and our Partners. We’re looking for someone who is customer obsessed and sees the opportunities to serve even when they may not be obvious. From implementation through reporting, you’ll own and manage these key relationships with attention to detail, creativity, and humility to ensure mutual success.

Essential Functions

• Lead day to day management of multiple partner accounts
• Ensure operational processes are meeting defined SLAs and optimized for our partners
• Keep regular cadence of meetings and reporting with partners to ensure mutual success
• Report to internal leadership on a regular basis identifying risks, mitigations, and additional opportunities
• Occasionally supporting sales activities and outreach, as needed
• Support partnership implementation with cross-functional teams including operations, product, provider, clinical, and payor teams
• Develop solutions to issues and actions to optimize partnership outcomes
• Create account management plans to meet predetermined goals and quotas
• Unearthing new opportunities to grow partner accounts

What does success look like?

• You’ve taken over day-to-day management of 2 to 3 key accounts in your first 90 days
• You’ve mapped and understand key stakeholders in each account and are actively managing those relationships
• You’ve learned the business case for each partnership, understand the current operations, and can manage the cross-functional tasks necessary to ensure success
• You’ve developed account management plans for each partner account assigned to you
• You’ve started to see areas for improvement and are updating your account plans for each partner

Who You Are

• Self-starter excited about working at a fast-paced startup
• You’re intellectually curious and naturally pull the string until you find the answer
• Ability to communicate and present to senior managers and external stakeholders often at the executive level
• Comfortable with solving hard problems and rolling up your sleeves to take care of our partners
• Comfortable performing to predetermined goals and targets
• Extremely attentive to customer needs and strong relationship building skills
• Strong cross-functional skills to influence necessary outcomes for you accounts

Our Benefits

The anticipated salary rate for this role is between $88,00-110,000.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.