Senior IT Systems Engineer

About UsCanary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

About the RoleCanary Technologies is hiring a Senior IT Systems Engineer to join our Engineering team and enable our next phase of growth. This role requires a strong background in IT systems as we work to improve Canary's systems and processes, in our efforts to scale the company. As an additional perk, you can be fully remote!

Responsibilities

• Serve as the primary IT point of contact and an escalation point
• Establish working relationships with internal teams to understand, prioritize, and effectively deliver IT support requests and projects
• Review and delegate high priority requests as required
• Troubleshoot and identify the root cause of complicated software and hardware issues to prevent repetition
• Establish processes and metrics to help identify areas of improvement, as well as celebrate the great work being done
• Perform hands-on fixes at the desktop level; installing and upgrading software and configuring systems and applications in collaboration with other IT team members
• Manage user access related to the onboarding and offboarding of team members
• Deliver new hire IT orientation
• Develop and contribute to knowledge base articles for end user reference
• Manage IT asset inventory and lifecycle management program

Qualifications

• Minimum of 6 years of experience in IT systems engineering
• Proficiency in system design, implementation, and troubleshooting across various IT environments
• Experience in a high growth organization or startup environment
• Strong knowledge of server and network infrastructure, including hardware, software, and cloud technologies such as Google Workspace, Google Cloud, Amazon Web Services
• Experienced with Apple and Microsoft Windows operating systems, hardware, and software
• Previous experience administering identity providers
• Previous experience in managing and administering a centralized MDM solution
• Continuously improve Canary’s security posture
• Willingness to travel to remote sites as required