Customer Success Engineer

The Role

We are looking for an experienced Customer Success Engineer to join our team and help drive technical solutions in the maritime and ocean data industry. Wayfinder, our innovative voyage optimization platform, uses proprietary marine weather data and forecasts to deliver real-time efficiency strategies to vessels and shoreside teams. This role offers a unique opportunity for an ambitious engineer with strong technical and customer success experience to make a significant impact within a Bay Area startup.

Impact You’ll Own:

• Build tools, provide engineering support and ensure customers have the resources they need for success.
• Ensure completeness and accuracy of customer data, collaborating with ships, operators, and internal teams to solve issues efficiently.
• Work closely with the product and engineering teams to advocate for customer needs and contribute to feature development and process automation.
• Build and maintain documentation, guides, and internal support resources to empower customers to solve problems independently.
• Track and monitor customer issues, ensuring resolution while keeping customers updated on progress.
• Act as the customer advocate, communicating feedback and insights to influence product improvements.

About You

• 3-5+ years of technical customer-facing experience, preferably in maritime, ocean data, or logistics industries.
• Demonstrated success in diagnosing and resolving technical issues in a dynamic, fast-paced environment.
• Strong experience with software systems and APIs; bonus points for familiarity with sensor technologies, IoT, or weather data.
• Solutions-oriented mindset with a passion for delivering exceptional customer experiences.
• Ability to thrive in a cross-functional role, collaborating with product, engineering, and customer teams.
• Eager to learn and master cutting-edge tools, such as Retool, Notion, Shortcut, etc.
• Excellent communication skills with a talent for simplifying complex technical concepts.
• Significant professional experience with Javascript, Python, and Typescript

Bonus Points

• Passion for the ocean and sustainability

Estimated Salary Range:

• $75,000 - $100,000
• The range listed is what we reasonably expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and may be modified in the future. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, and equity package.

Sofar's Commitment to Climate Justice

We at Sofar Ocean acknowledge that careers in the marine sciences “... have traditionally been, and remain, non-diverse work environments”, thereby limiting the entry and prosperity of underrepresented groups in the space. (Johri et al., 2021) Many of these same groups are disproportionately affected by climate change, and are often excluded from decision making that directly address their interests and needs.

We are committed to addressing these climate injustices and highly encourage people who identify as women, LGBTQ+, Black, Indigenous, and people of color (BIPOC) to apply.