Senior Manager, Billing Operations

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Posting Open Date: 10/23/2024

Anticipated Posting Close Date*: 1/1/2024

*Job posting may close early due to the volume of applicants.

Senior Manager, Billing Operations

The Senior Manager, Billing Operations will be responsible for managing the day to day billing operations and leading the team through process and systems optimization. As the Senior Manager, Billing Operations, you will help scale and improve Fastly’s billing operations to accommodate for revenue growth. You will help lead a high visibility function that regularly interacts with customers, multiple internal departments, and external auditors. The ideal candidate excels at planning, facilitation, coordination, and communication.

What You'll Do:

• Build, evolve, and own the end-to-end billing processes
• Ensure timely and accurate billing for all customers, including new bookings, renewals, usage-based billing, and ad-hoc charges
• Develop, monitor, and report on key performance indicators (KPIs) ensuring continuous improvement
• Work closely with the finance and sales teams to resolve customer disputes and provide exceptional customer service
• Ensure compliance with applicable regulations and accounting standards (e.g., ASC 606 for revenue recognition)

What We're Looking For:

• Understanding of basic accounting principles. Accounting and/or accounts receivable work experience a plus
• Proven experience in building or transforming billing functions in a fast-growth environment.
• Strong understanding of SaaS billing models, including subscription, usage-based, and hybrid models.
• Proficient with billing software and CRM tools, with a demonstrated ability to implement and optimize new systems.
• Excellent communication skills, with the ability to collaborate cross-functionally and resolve customer issues efficiently.

We’ll be super impressed if you have experience in any of these:

• Experience with ASC 606 and revenue recognition is a plus
• A good command of GSuite and Microsoft Excel. NetSuite, Aria, Logisense, Zendesk, and Salesforce knowledge a plus
• Strong analytical skills, exceptional organization and time management skills, and ability to work autonomously

Work Hours:

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to the following preferred office locations:

• Denver, CO
• San Francisco, CA

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $139,830 to $194,210.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only doour customers have a tremendous user base, but we also support a growing number ofopen source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] *or 501-287-4901. *

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