Equipment Service Technician

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

About the Role

As an Equipment Service Technician, you will be the on-site technical expert responsible for maintaining and servicing all automation equipment and machinery in the warehouse. You’ll manage the workflow for preventive maintenance, scheduled repairs, and equipment setups, ensuring all systems run smoothly. You will also collaborate closely with the operations team to coordinate maintenance schedules, equipment inspections, and operator training.

We’re looking for a bright, kind technician who thrives on challenges and enjoys working in a fast-paced environment. Our high standards contribute directly to a top-tier Client experience; but while we take pride in our work, we also believe in having fun along the way.

You're excited about this opportunity because you will…

• Safety: You champion safety procedures that ensure your safety, and the safety of other employees.
• Daily Support: Conduct repairs, maintenance, and morning startup on packaging equipment, conveyors, air compressors, and other automated systems in the warehouse.
• Automation and Controls: Utilize controls software (Allen Bradley Studio 5000, Cognex Dataman, etc) to aid in diagnosing complex automation issues. Demonstrate proficiency in the basics of PLC software navigation and troubleshooting tools.
• Continuous Improvement: Be an active team member in a cross functional team to monitor area metrics, and drive equipment performance. Lead root cause analysis investigations using tools such as A3. Utilize and apply technical training to teach others, and discover ways to improve our equipment and processes.
• Communication: Able to communicate effectively verbally and in writing, including entering CMMS work order notes, writing technical documents, and training operation associates on machine operation, change over, and daily maintenance tasks. Collaborate with other warehouse sites for support and sharing of lessons learned. Provide timely updates regarding maintenance schedules, equipment breakdowns, and safety concerns within the warehouse..
• CMMS Management: Use CMMS to maintain accurate records of equipment maintenance and inventory. Ensure timely completion of repairs and service tasks. Maintain accurate records of maintenance activities including inspection results, repair history and equipment downtime.
• Maintenance: Manage, schedule, and execute preventive maintenance, predictive maintenance and rebuilds within the warehouse. Document findings, part use, and completion in the CMMS system. Continuously evaluate and refine maintenance tasks to improve reliability and reduce downtime.
• Spare Part Management: Utilize the CMMS system to maintain an accurate inventory of all spare parts, supplies, and consumables. Perform regular audits to ensure accuracy and availability, considering factors such as equipment usage, wear and scheduled repairs. Coordinate with vendors and suppliers to quote, order, and replenish supplies.
• Vendor Management: Facilitate vendor relationships and serve as the point of contact for remote support interventions and vendor visits. Maintain a vendor list of outside contractors for any equipment that requires vendor support. Collaborate with warehouse teams, manufacturers, and vendor service personnel for all service visits.
• Troubleshooting: Perform electronic, mechanical, pneumatic, and electro-mechanical tests to determine root cause of failures and ensure equipment functions properly. Troubleshoot systems, processes, and assemblies using blueprints and schematics.

We’re excited about you because…

• You have a minimum of 5 years performing repairs and maintenance on packaging equipment or related machinery.
• You possess a 2-year technical degree (required)
• You are able to work a flexible schedule to allow for support outside of normal working hours in order to achieve maintenance objectives, including occasional late afternoons and weekends.
• You possess a basic understanding of PLC operation, VFD operation, vision systems (Cognex preferred), and automated warehouse systems
• You demonstrate autonomy and initiative by identifying and resolving equipment issues independently, ensuring smooth operations without needing direct supervision.
• You demonstrate proficiency in Google or Microsoft word processing and spreadsheets.
• You embody our values of Integrity, Innovation, and Trust. You maintain a flexible, can-do attitude with the Client top of mind, embrace feedback to improve, and foster a safe, compassionate work environment while understanding the impact of your role on others
• You are incredibly reliable & responsible.
• You believe in and value doing what’s right and not what’s easy

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

Compensation and Benefits

This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance.This position is eligible for an annual bonus depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.

Salary Range$27.13—$31.92 USD

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