Customer Success Associate (Beijing)

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor. Here at AppsFlyer, it’s all about the people, each and everyone of us has our own speciality, a unique flavor that we bring to the table. We are all driven individuals whose interests are just as diverse as we are. You could say we’re #PeopleObsessed.

When we say obsession, we mean we will do everything to make you feel those AF vibes; whether it’s company breakfasts, happy hours and parties, our connection to each other is always a core focus. Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportunity to be AppsFlyer’s eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful.

Please submit your CV in English only.

What you will do:

• In charge of the client’s lifecycle with AppsFlyer, from onboarding, value realization to renewals.
• Ensure that the client gets value from AppsFlyer platform
• Provide client with best practices on mobile and marketing analytics
• Drive AppsFlyer feature adoption with clients
• Train clients on AppsFlyer features and keep them updated
• Be the clients’ voice inside AppsFlyer
• Manage internal stakeholders along with external ones
• Create upsell and cross-sell opportunities with clients
• Deliver presentations and frequent interaction with CXO audience
• Leading client retention and renewals with low-tier clients

What you have:

• 2+ years of experience with digital marketing / SaaS products / product management
• Excellent multi-task management, prioritization and time management skills
• Excellent communication and collaboration skills

Bonus Points:

• Preferred experience in servicing SaaS products
• Preferred experience with mobile advertising / analytics landscape.
• Being recommended by an AppsFlyer employee

As a global company operating in 19 countries across 25 offices, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO