Customer Support Specialist

Our mission to be bold and impactful!

Join our dynamic team as a Customer Support Specialist and play a crucial role in showcasing our state-of-the-art technology. This is a golden opportunity to be part of a vibrant and high-performing team within a company that's at the forefront of technological innovation.

How you'll contribute

As a key member of our customer support team, you'll bring your exceptional support skills to solve problems and provide unparalleled service. You'll be the bridge between our customers and the cutting-edge solutions we offer, working in tandem with our sales and engineering teams to ensure a seamless experience.If you're passionate about technology, thrive on solving challenges, and excel in a customer-focused role, we want to hear from you.

• Here's what we need
• Deliver high-quality technical support and ensure customer service excellence.
• Resolve incidents and issues efficiently and accurately.
• Oversee the hardware returns process, ensuring customers are informed at every step.
• Manage hardware replacements and coordinate equipment loans.
• Create and maintain both internal and customer-facing technical documentation.
• Gather and present customer feedback to sales, engineering, and product teams to drive product enhancements.
• Perform administrative tasks and meticulously record all technical support activities.
• Cultivate lasting relationships with customers, fostering retention and encouraging expansion.

How you will succeed

• Exceptional customer service skills, with advanced proficiency in both written and oral communication.
• Willingness to work flexible hours, including early mornings or late evenings, to accommodate AMER or EMEA time zones.
• Familiarity with CRM systems such as HubSpot, Jira, or Zendesk.
• Strong analytical, problem-solving, and troubleshooting skills, with a keen eye for detail.
• Ability to excel in a fast-paced environment that values continuous improvement.
• Previous experience in a customer-facing technical support role is desirable.
• A keen interest in drones and/or LiDAR technology is a plus.

The added perks

• Get a competitive remuneration package + superannuation.
• Work alongside a friendly and passionate team on cutting edge technology! - We know that our success and growth is a result of our motivated and inspiring teams.
• Take up our genuine learning and development opportunities.
• Settle into our great work environment and facilities.
• Work in comfort with a casual dress code.
• 1 full day of leave, each year for work anniversaries!