Senior Product Manager (Customer Platform)

About the role

As a Senior Product Manager within the Product Growth team, you will shape the evolution of our customer marketing platform, driving growth through innovative features and functionalities. Your primary focus will be building and optimizing Angi's customer account management components to deliver a highly personalized website experience for every user. By leveraging data, machine learning, and best-in-class user experience principles, you will ensure that Angi’s website dynamically adapts to individual consumer needs, preferences, and behaviors.

You will be responsible for leading the development and execution of the product’s core functionalities, defining business and technical requirements consumable for engineering, and driving execution to establish the product’s future. Your role will be crucial in driving the strategy and execution of Angi’s account management platform to deliver personalized recommendations, tailored offers, and seamless account features for each user. You will work closely with cross-functional teams to identify and prioritize opportunities to enhance personalization, improve user engagement, and increase conversion rates. Your goal is to build the next generation of account management and marketing capabilities that will enable Angi to meaningfully connect with our customers throughout their lifecycle, delivering the right experience at the right time.

Key Responsibilities:

• Drive Personalization Strategy: Lead the product vision and strategy for Angi’s customer account management product, with a focus on delivering personalized website experiences based on individual user data and preferences.
• Collaborate Across Teams: Work with marketing, engineering, design, data science, and UX teams to identify and prioritize features that enhance personalization, such as personalized call-to-actions (CTAs), targeted recommendations, and tailored user interfaces.
• Account Management Features: Define and deliver core functionalities related to account creation, verification, profile management, and personalized notifications that support both a seamless onboarding process and ongoing user engagement.
• Test and Optimize Experiences: Lead the development and testing of internal and customer-facing components that personalize the user experience, including features for account signup, onboarding flows, and personalized messaging across channels.
• Performance Analytics: Analyze and interpret traffic, engagement, and conversion data to identify trends and insights that will inform product enhancements and personalization strategies. Use tools like Google Analytics, Adobe Analytics, and Snowflake to derive actionable insights.
• Customer Segmentation: Collaborate with marketing to implement dynamic customer segmentation that enables personalized marketing campaigns, offers, and content that is displayed based on user profiles, behaviors, and engagement patterns.
• Stakeholder Collaboration: Engage with stakeholders, including customers, partners, and industry analysts, to ensure that the product delivers on business objectives and customer expectations for personalization.
• Vendor and Technology Management: Oversee relationships with third-party vendors and external partners that provide technologies or services integral to the personalization platform, such as API integrations, customer data platforms, and machine learning services.
• Stay Current with Trends: Keep up with the latest developments in marketing technology, personalization engines, machine learning, data management, and privacy regulations to inform future roadmap decisions.

Qualifications:

• Bachelor's degree in Marketing, Computer Science, or a related field; MBA preferred.
• 5+ years of experience in product management, with a focus on marketing technology, data management, and machine learning.
• Strong analytical skills, with experience using tools like Google Analytics, Adobe Analytics and Snowflake.
• Proficiency in SQL.
• Experience building and deploying APIs and data pipelines production environment.
• Excellent communication skills, with the ability to present complex information to both technical and non-technical audiences.
• Demonstrated ability to work in a fast-paced, deadline-driven environment.
• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.

If you are a results-driven individual who can contribute to defining product strategy, create and maintain a detailed product backlog, drive business value through innovation and automation, and bring a passion for building the future of a product at a fast pace, we encourage you to apply for this exciting opportunity.

We value diversity:

We know that the best ideas come from product teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits:

• The salary band for this position ranges from $130,000-$210,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
• This position will be eligible for a competitive year end performance bonus & equity package. 
• Full medical, dental, vision package to fit your needs 
• Flexible vacation policy; work hard and take time when you need it 
• Pet discount plans & retirement plan with company match (401K) 
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 

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