Billing Specialist

Billing Specialist

This position will participate in the accounts receivable function working closely with other business teams, including Operations, Customer Excellence and Implementations. It will require regular interaction with key members of Stord's leadership team. An independent working style with an ability to work in a dynamic environment is a crucial necessity for success in this position.

Key Responsibilities:

• Invoice Generation: You will handle the creation of complex client invoices for both fulfillment services and parcel, utilizing complex, data-driven methods and systems.
• Process Documentation and Best Practices: Regularly document and update accounts receivable procedures, while recommending and implementing best practices to improve efficiency.
• Customer Relations: Building strong relationships with customer contacts to facilitate timely payments, as well as handling disputes and following up on past-due balances.
• Collections Management: Ensure daily and monthly collections targets are met, monitor performance metrics for staff, and ensure payments are properly applied.
• KPI Reporting: Provide senior management with daily key performance indicators, offering visibility into critical issues.
• Interdepartmental Collaboration: Work closely with Sales, Account Management, Operations, and Finance teams to onboard new clients, refine workflow process, resolve disputes and address collections.
• Audit Support: Assist with requests related to internal and external audits.

Key Qualifications:

• Educational/Industry Background: A bachelor’s degree in accounting or 5 years experience in omnichannel, supply chain, parcel, or logistics-related industry is preferred.
• Technical Skills: Experience with Freshdesk and Netsuite is a strong advantage. Advanced skills in Excel or Google Sheets are also essential.
• Soft Skills: Strong communication (oral and written), time management, and the ability to work independently in a fast-paced, dynamic environment are critical.
• Personal Attributes: A self-motivated, strategic thinker with analytical skills and a keen attention to detail.