HR Shared Services Head

We're looking for a motivated and driven HR Shared Services Head who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

The HR Shared Services Head (Head of HR Hub Site Lead) will be responsible for establishing and managing all people related topics in the shared services center in Mexico to serve the North and South American regions. This role will focus on overseeing all aspects of the Hub's Human Resources operations, with a strong emphasis on HR operations, people and culture management, employee engagement, compliance, office and safety management. In the early stages, this role will handle critical HR administrative tasks, such as contract creation and payroll coordination with the Head of Accounting for the first group of employees. As the Hub grows, the HR Hub Site Lead will be responsible for expanding the local HR team, following the headquarters' guidelines. This role will also focus on leading day-to-day activities, ensuring an efficient and compliant execution of operational tasks, and fostering a positive community environment.

This is position is located in Mexico City.

Your Tasks – Paint the world green

Responsibilities (early stages of HUB establishment):

• People Strategy: In partnership with global and local leadership, develop People

strategy, roadmap, and HR operating model aligned with business priorities and

needs.

• Contract Management: Create and manage employment contracts for newly hired

employees, ensuring legal and regulatory compliance.

• Payroll Coordination: Oversee payroll processing in collaboration with the Finance

Manager, ensuring timely and accurate compensation for employees.

• HR Admin Tasks: Handle essential HR administration tasks such as maintaining

employee records, handling benefits administration, and managing local HR

systems

Local Authority for Headquarter Function Roles:

• Legal Representation: Serve as the local authority with power of attorney to sign

employment contracts, termination letters, and other employment-related

documents.

• Compliance Oversight: Handle necessary local legal HR tasks and ensure full

compliance with all applicable labor laws, regulations, and corporate policies.

• Employee Relations: Act as the primary point of contact for employee relations

issues at the site level, offering support and resolving HR matters effectively.

• Onboarding Management: Oversee and manage local onboarding processes to

ensure a seamless experience for new employees.

People Management:

• Team Leadership: Lead, coach, and develop team of HR specialists (dependent on

size of Hub), ensuring alignment with the Hub’s goals and objectives.

• Performance Management: Conduct regular performance reviews, set clear

objectives, and provide ongoing feedback and development opportunities for team

members.

Community Building:

• Cultivating a Positive Environment: Foster a positive and inclusive office

environment that encourages collaboration, innovation, and employee

engagement.

• Event Management: Plan, organize, and oversee community-building events and

activities to promote team cohesion and a strong sense of belonging among

employees.

• Employee Engagement: Implement strategies to maintain high levels of employee

morale, motivation, and satisfaction, ensuring the Hub is a great place to work.

Site Operations (early stages of HUB establishment, then dedicated 0.5 / 1 office

management FTE)

• Facility Management: Lead and manage the day-to-day operations of the Hub to

ensure a well-maintained, safe, and efficient office environment.

• Logistics Coordination: Oversee office logistics, including space planning,

equipment procurement, and maintenance needs to support operational efficiency.

• Health and Safety: Ensure that health and safety standards are met and

maintained, conducting regular audits and inspections to comply with safety

regulations

Your Profile – Ready to hop on board

• Education: Bachelor's degree in human resources, Business Administration, or a

related field is required. A master’s degree or recognized HR certification (e.g.,

SHRM, HRCI) is a plus.

• Extensive HR Operations Experience: At least 8-10 years of experience managing

HR operations within a shared services center or similar structure. You should have

hands-on experience coordinating HR processes across multiple functions such as

payroll, contract management, and compliance.

• Leadership and Coordination Expertise: Proven ability to lead and coordinate

cross-functional teams in a hub environment, ensuring seamless collaboration

between HR, Finance, and other departments. Experience in scaling operations as

the hub grows is highly desirable.

• HR Administration and Payroll Expertise: Strong background in managing critical

HR administration tasks, including overseeing payroll processing, employee

records, benefits management, and onboarding, with a focus on accuracy and

timeliness.

• Compliance and Legal Knowledge: In-depth understanding of Mexican labor laws

and experience ensuring full HR compliance with local regulations. Previous

experience acting as a legal representative (or similar) with responsibility for signing

contracts and handling employee relations matters is advantageous.

• Employee Relations and Hub Coordination: Demonstrated ability to act as a

central point of contact for employee relations, offering practical support and

solutions. Experience in coordinating people-related activities across multiple

teams while fostering a cohesive and collaborative work environment.

• Office and Facilities Coordination: Prior experience in managing the operational

aspects of a hub, including office logistics, health and safety, and space planning.

You should be comfortable leading the establishment of new processes and

infrastructure as the site grows.

• Multilingual Communication: Strong communication skills with the ability to

coordinate between local and global teams. Full professional fluency in both

English and Spanish is required.

• Strategic Community Building: Experience leading employee engagement

initiatives, coordinating community-building events, and promoting a positive work

culture in a growing team

Our Perks – More than just a job

• You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
• Teamwork makes the dream work. Our Flix Team has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
• We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have travelled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

The following video shows our amazing success story: