Staff, Technical Program Management (Coupang Pay)

Description

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Scope

• Drive Coupang Pay’s technical programs in platform, product and security engineering

• End-to-end responsibility: from diagnostic and strategy development to execution and accountability for quarterly and annual goals

• High exposure to various tech and business leaders depending on the focus project

Job Description

• Develop new tools and process to support the strategic direction of the Fintech organization

• Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance

• Prioritize programs and activities in accordance with the mission and goals of the organization

• Act as an internal accelerator within organization to help implementation of new tools and processes.

• Work with internal stakeholders (tech, finance, legal, marketing teams) to drive scalable solutions

• Identify systems needs and/or define process to improve efficiency and enable scalability

• Define metrics to measure the efficacy of internal resources and lead teams to improve metrics by making modification to current processes

• Define tech metrics and able to help team enhance engineering excellence

• Use data to inform system needs and prioritize system requirements

Basic Qualifications:

• 8+ years of technical program management experience with overall ~14 years of work experience. Someone who has started as an engineer and later moved to technical program management job family

• Understanding of Web Services, API, Cloud technologies as it relates to the Payment domain

• Experience in solving complex technical problems, deep diving into issues, identifying root causes and suggesting realistic solutions

• Experience working with large sets of structured and unstructured data and synthesizing into simplified business insights

• Sets high quality standards for the team while moving with urgency

• Expert communication and interpersonal skills, must be able to run meetings and work streams with senior leadership across the company

• Ability to meet tight deadlines, prioritize workload and achieve effective results in fast-paced and dynamic environment; effective multi-tasking skills are vital

• Proficient in Agile, JIRA, Confluence and Microsoft Office Suite

• BA / BS or Engineering graduate/ post graduate

Prefer to have:

• Bilingual Korean and English (working proficiency)