Senior Cloud Infrastructure Engineer

ThoughtExchange is the world’s most trusted AI engagement and experience platform for leaders who drive change and alignment. We support a diverse range of clients from top school districts across North America to Fortune 500 companies and Public Sector innovators. We’re also winners of Best Companies' Group Inclusive Workplaces and Canada’s Top Growing Companies. Join us on our journey to accelerate change for good through inclusive problem-solving!

Join a team where innovation and cutting-edge technology are at the forefront. As a Senior Cloud Infrastructure Engineer, you’ll play a pivotal role in scaling cloud operations and enhancing the security of our platform, while driving forward-thinking projects in collaboration with a passionate Software Engineering team. This is your chance to work on high-impact cloud systems, ensuring availability, reliability, and scalability while championing a culture of automation and innovation.

Please note that our Cloud Infrastructure role is unique as we require candidates to have some experience in application programming.

What You’ll Do:

• Design, automate and improve our software delivery platform.
• Be at the forefront of helping lead and guide initiatives that follow best practices in infrastructure, automation, security, and observability.
• Design and scale resilient backend cloud infrastructure to support our growing platform.
• Work with other engineers and leaders to create and bring to life an actionable technical roadmap.
• Lead and participate in discussions, stand-ups, and team meetings, contributing to a collaborative, innovative environment.
• Help guide & mentor junior team members, foster teamwork, and maintain a respectful and productive remote work culture.
• On-call rotation
• Support our anti-racism and diversity, equity & inclusion (ADEI) mandate by (at a minimum) being aware of our ADEI commitment and initiatives, and completing all required ADEI trainings

What You Bring:

• 5+ years of work experience in Cloud Infrastructure or DevOps
• Minimum 6 months of experience in application programming or software development
• Proficiency in Linux system administration
• Strong expertise in programming languages like Python and Bash
• A deep understanding of cloud concepts and providers (especially AWS)
• Hands-on experience with container and orchestration technologies like Docker and Kubernetes
• Strong ability to diagnose problems, identify root causes and collaborate to bring solutions to fruition
• Working knowledge of infrastructure-as-code tools (IAC) and tools such as Ansible, Packer and Terraform
• Hands-on experience with CI/CD concepts and tools.Experience using system monitoring tools (e.g. Sentry, Scalyr, Datadog)
• A collaborative mindset with the ability to work independently and within a team to boost collective success

Nice to have:

• Experience with distributed system programming.
• Experience with automated testing frameworks (e.g.TestIM).

If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out, apply, and tell us more about yourself in your application. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

ThoughtExchange welcomes applications from people with disabilities. Support is available upon request for candidates participating in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

What we offer: ThoughtExchange wants to ensure our people are heard, supported, and cared for—so we invest in our employees. We're continuously asking our employees what they need to ensure we're supporting their successes in the workplace and life. We are proud to offer our employees the following:

Benefits & Well-Being: From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options, and company-wide Mental Health days off scheduled through the year. Our benefits package also includes maternity & parental leave top-up programs and access to Maple, Inklebot, and Headspace which support our employees' primary care, mental health, and wellness needs.

Flexibility: We’ve been remote-first for over ten years. We’re contribution-focused and operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel—where you work and how you structure your day.

Ownership: In addition to competitive pay and benefits, employees receive share options when joining the company. Additional options are awarded throughout your ThoughtExchange career based on ongoing contributions to the company.

Culture: We walk the walk when it comes to our product and ensure no important decisions are made without including our employees' perspectives. We value and prioritize everyone’s voice, so we use our anonymous, anti-bias platform to make sure people are comfortable sharing their real thoughts and feedback.

Compensation: We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, considering the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity.

Connection: In addition to remote hubs of employees across Canada and the US and offices in Rossland and Vancouver, we get together as a company every 1-2 years in some pretty cool locations. We also connect virtually as a company every month and celebrate one another in our #gratitude Slack channel.

Growth: You can join regular Anti-racism, Diversity, Equity & Inclusion (ADEI) and Learning & Development sessions. You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career.