Fraud Ops Manager

About the team:

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.

About the role:

You will play a vital role in investigating and resolving card-related fraud cases. You will also contribute to the development and deployment of counter-fraud measures, ensuring alignment with our team's business, policy, and operating requirements.

Key responsibilities:

• Design & implement a operation fraud framework to combat fraud
• Work with card issuers and schemes to investigate card-fraud-related cases
• Modify and optimize operation fraud review SOPs
• Ideate and implement anti-fraud measures aligning to acceptable business risk
• Assist in investigating on fraud-related customer issues
• Monitor operational report and identify the improvement opportunities
• Drive initiatives to find evolving fraud patterns and develop countermeasures.
• Assist in the fraud strategy team by providing feedback on fraud rules. Additionally, foster and cultivate relationships with essential stakeholders.

Minimum qualifications:

• At least 7 years of experience working in the payments space, and at least 5 years in a risk/fraud-related role
• Deep understanding and knowledge of card scheme rules, fraud rules, and fraud modules like Visa Risk Manager and MasterCard Decision Intelligence
• Understanding of payment & fraud-related regulations
• Excellent command of English both verbal and written - English is the main language used in the company and with clients/partnersNext>
• Comfortable with spreadsheets/formulas, data analysis and visualization (e.g. pivot tables, PowerBI, Tableau)
• Excited to work in a fast-paced startup and ever-evolving environment