Partner Account Manager, North America Market - NYC

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the role: We are seeking a driven and dynamic individual to join our NAM Partnerships team in the New York or San Francisco office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems. As Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners, BPO’s, and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).

This role is for the Aircall office in New York or San Francisco (at least three days per week at the office).

What you'll do:

• Partnership Development: Drive engagement, enablement, pipeline, and revenue for one of Aircall’s key markets. Actively manage a portion of the partnership portfolio, contributing directly to partnership targets and success. Build and cultivate lasting, meaningful relationships with our partners’ teams to increase awareness of the Aircall value proposition.
• Partner Communication: Effectively communicate our vision, value proposition and technological aspects of the product to our partners. Conduct presentations and demos to support partner enablement and to drive lead generation and partner retention.
• Cross-Department-Collaboration: Work in tandem with our internal sales and CSM teams to leverage synergies, drive sales and ensure a unified approach to our partners.
• Performance Management: Track the operational side of the business by capturing opportunities in Salesforce and managing the sales process together with the wider Aircall sales team.
• Portfolio Management: You will be responsible for growing an existing portfolio of partners as well as source, onboard, and activate new partners. You will be expected to run extensive and continuous discovery conversations, develop success strategies and mutual action plans, track and ensure partner performance, and schedule and manage regular check-ins, QBR’s, and other related meetings.
• Travel: Some travel will be expected to attend expos, conferences, and in-person partner visits.

A little more about you:

• Dynamic & Tech Savvy: We’re looking for someone who is comfortable operating in a dynamic environment, you take initiative and are excited by complex challenges.
• Team Player: Committed, ambitious, humble, with a systematic approach to working, but most importantly - a great team player!
• Analytically Minded: Driven to meet and exceed quarterly targets. Systematic approach to working, your decisions are data-informed.
• Strong Communicator: Networking and relationship building are important to you. We are looking for someone outgoing. You are confident to interact with senior-level points of contact.
• Culture Add: You align with Aircall's core values and culture, bringing a positive, can-do attitude, a passion for technology and innovation, and a commitment to driving growth in the NAM region.

Qualifications:

• Bachelor’s or MSc degree in Business, Sales, Marketing, or a related field.
• You have at least 2-3 years or more of experience, ideally in a Partnerships, Sales, or Account Management roles, in a competitive, data-driven environment.
• You have a Sales mindset, always looking for the next business opportunity.
• You have a strong understanding of SaaS business models and an interest in technology.
• Analytical and strategic thinking abilities, KPI driven approach.
• Excellent communication, negotiation, and interpersonal skills.
• Confident communicator, native in English