User Onboarding Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Stripe Professional Services team is focused on helping all our customers, from global enterprises to ambitious startups, quickly adopt and integrate Stripe's capabilities. Our Stripe Accelerate offering is a core part of our services portfolio, primarily supporting startups and SMBs with a more scalable onboarding approach.

Users receive proactive guidance from our Accelerate team to ensure a successful launch, with a 90-day onboarding engagement. Users also gain access to a personalized online user portal and implementation resources to stay aligned with Stripe's best practices.

What you’ll do

As the User Onboarding Manager you'll own the relationships with our customers and be responsible for guiding them to successful Stripe implementations. You will lead technical workstreams with these users while they are onboarding and expanding with Stripe. We’re seeking candidates with strong technical and business skills to drive high quality integrations while accelerating the time to go-live process. You’ll work closely with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve Stripe’s offerings.

Responsibilities

• Own and drive relationships with external audiences of all kinds, from engineers to CTOs, to understand business objectives and translate requirements into integrations
• Proactively engaging and guiding users through the Stripe implementation process.
• Lead users through technical implementations of products across the Stripe portfolio
• Integrate Stripe’s APIs to explore new products and features
• Review and validate integrations using Stripe APIs
• Advise and document best practices around integrations using Stripe APIs, Stripe products, payments, authorizations and optimizations
• Driving continuous improvement of the Accelerate onboarding offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence.
• Measuring and reporting on the progress and completion of user implementations.

Who you are

We’re looking for enthusiastic and resilient individuals committed to go above and beyond for our customers. If it sounds like you, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Corporate internship or 1-3 years of relevant professional experience
• Strong technical aptitude, with some experience in production-level software development with basic knowledge in at least 1 programming language.
• A familiarity with APIs and Software Development.
• Experience in a customer-facing environment
• Strong analytical, quantitative and operational capabilities
• Comfort in operating in a highly ambiguous and fast paced environment
• Experience collaborating on multiple projects or initiatives simultaneously
• BSc or equivalent degree in a related field (technology, business administration, project management etc,)
• Exceptional communication and presentation skills

Preferred qualifications

• Project management training or certification
• Has customer-facing experience working as a customer success engineer, integration engineer, solution architect, technical consultant, software engineer or similar role
• Can read, write, and understand code in different programming languages
• Has experience integrating Stripe or other RESTful APIs
• Ability to communicate in some other language in addition to English (French, German, Mandarin, Thai, Japanese is a bonus)
• Payments/ ecommerce experience
• Experience working in a Professional Services organization or in a customer success/support organization