Senior Product Designer (Post Purchase Experience)

About Coupang

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

What You Will Do

• You will conduct user research with key stakeholders and users of Coupang app/ My Account pages and CS back-office tools to identify customer/user pain points and solve for it.
• Independently drive design process end-to-end from user insight research, creating user journeys, to wireframing and UI design.
• Discuss tradeoffs with product and engineering teams and ensure designs are implemented well while maximizing user efficiency and understanding of how prices are set.
• Iterate with product managers in identifying key user experiences that need improvement and potential solutions in the current price setting processes.

Basic Qualifications

• BA in graphic design, interaction design, industrial design, HCI, computer science, psychology, or equivalent degree / experience.
• 5+ years in working experience product design.
• Portfolio demonstrating your work with at least 1 product / design that was released to users with an understanding of target users, user journey and visual design skills.
• Experience in launching new features or products in collaboration with other key implementation partners such as Product Managers, Engineers, and key business users.

Preferred Qualifications

• Startup experience with an ability to deal with ambiguity in a fast-paced environment and changing priorities is higly valued.
• Experience with B2B web application design on PCs with multiple screens, internationalization and localization requirements is a plus.
• Experience working in international environments and globally distributed teams.
• Fluency in both English and Korean preferred, but not required.