Vice President, Human Experience (HX)

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About Us:Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

LocationThis role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship. 

Bixal seeks an experienced and visionary Vice President of Human Experience (HX) to cultivate a design-thinking culture and lead strategic initiatives across experience design, customer experience (CX), and human-centered design (HCD). This individual will build networks of people, organizations, technologies, and ideas to ensure Bixal remains innovative, impactful, and at the forefront of the industry.

As VP of HX, you will shape and manage digital experiences for government clients, ensuring they are intuitive, engaging, and user-friendly. Partnering with clients and stakeholders, you will drive thought leadership, promote continuous improvement, and position Bixal as an industry leader in HX solutions.

Strategic Leadership and Consulting:

• Develop and execute the vision and goals for the Human Experience practice in partnership with the Senior Vice President of Consulting Services.
• Advise clients on CX strategies and HCD principles that align with organizational goals and industry best practices.
• Lead delivery of HX consulting services to federal government clients and ensure smooth integration of human-centered design across all projects.
• Apply lessons learned and best practices across domestic and international projects to foster continuous improvement.
• Serve as a trusted advisor to clients, translating their needs into actionable strategies and solutions.
• Establish quality assurance processes and methodologies to maintain high standards in delivering HX solutions.

Business Developments and Growth:

• Collaborate with the business development team to identify and pursue new opportunities within the federal sector.
• Craft compelling proposals and presentations, integrating technical win themes and solution-readiness strategies.
• Provide comprehensive leadership throughout the opportunity pursuit process, including customer engagement, capture strategy, and proposal development.
• Leverage your professional network to forge new business opportunities and strategic partnerships

Innovation and Emerging Technologies:

• Explore and implement new technologies and methodologies to enhance customer and employee experiences.
• Drive innovation in UX/UI design by staying current with industry trends and fostering creative experimentation.
• Advocate for investment in research and development to keep Bixal at the forefront of HX and CX practices.
• Partner with stakeholders to co-create solutions that reflect diverse perspectives and enhance human-centered strategies.

Team Leadership and Development:

• Provide visionary leadership to HX teams, fostering a culture of collaboration, creativity, and excellence.
• Mentor and develop team members, supporting their career growth and professional development.
• Collaborate with other senior leaders to leverage Bixal’s strengths for the benefit of clients across sectors.
• Promote a customer-centric mindset throughout the organization, empowering teams to deliver exceptional results.

Consulting:

• Engage with key stakeholders, including government officials and agency leaders, to understand their HX-related compliance targets, needs and aspirations, and position Bixal as a preferred partner.
• Bridge the gap between people, processes and technology by adeptly understanding the customer's viewpoint and articulating this viewpoint in understandable language tailored for non-technical audiences, Mentor others in this skillset.
• Identify and select the most effective approaches to addressing client challenges in order to meet anticipated or actual acquisition requirements.

Minimum Qualifications:

• Bachelor’s degree in a relevant field (e.g., Design, Human-Computer Interaction, Business); Master’s degree preferred.
• At least 8 years of senior leadership experience, focusing on customer experience, human-centered design, or UX.
• Proven experience leading comprehensive CX strategies within government contracting and private sectors.
• Strong leadership skills with the ability to inspire, motivate, and develop diverse teams.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders.
• Expertise in HCD principles, data analytics, and driving innovation in digital experiences.
• Experience leveraging data analytics tools to monitor customer behavior and sentiment.