Director Product Management - Retail

WHO WE AREThe Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 9,000 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $58 billion annually.

We are the leader in Open Banking Payments, and we’re on a mission to give merchants and consumers a better payment experience through Pay by Bank. For merchants, we deliver payment acceptance at a significantly lower cost than cards. For consumers, we enable them to use their bank accounts at payment methods instead of being held captive by high-interest cards. And it all happens through the security of Open Banking, only with Trustly.

With U.S. headquarters in Silicon Valley and global headquarters in Stockholm, Sweden, we are a culturally diverse team also spread across Canada, Brazil, UK, Germany, Spain, Portugal, Malta and more! Across North America, we have embraced a work from anywhere policy throughout the continental US and Canada.

It’s a great time to join Trustly as the Americas team is growing. If you thrive in an entrepreneurially minded, fast-paced, casual, professional, positive, and rewarding work environment, we want to talk to you!

ABOUT THE ROLEAs Trustly’s Director, Product Management - Retail, you will play a pivotal role in defining and executing the product strategy for our consumer-facing payments products. Your primary responsibility is to shape the vision and roadmap for our new consumer payment initiatives, helping us solve key consumer and merchant challenges with innovation and efficiency. You will collaborate with key stakeholders across the organization to ensure the success of these products, from concept to launch, while ensuring alignment with business objectives and customer needs.

We are actively searching for individuals who possess exceptional problem-solving skills and thrive on innovative thinking, enabling us to maintain our competitive edge in an industry that is continuously evolving.

WHO YOU’LL WORK WITHOn the Product team, our mission is to provide our customers with cutting-edge payment technologies with best-in-class user experiences that meet the highest security and compliance standards. Our team is made up of skilled and experienced professionals who are passionate about tech and committed to technical excellence. Reporting initially to the CPO, you’ll work closely with our consumer marketing and research teams to understand the target market segments for our Trustly Retail proposition and shape the go-to-market plan.

WHAT YOU’LL DO

• Lead Product Strategy & Execution: Define and implement the product strategy for consumer payments.
• Manage Cross-Functional Teams: Oversee product planning, roadmaps, and the go-to-market strategy for consumer payment products. Lead cross-functional squads to ensure efficient product delivery.
• Customer-Centric Focus: Apply deep insights into consumer psychology to drive product decisions and improve user experiences.
• Product Economics & Metrics: Define key product metrics, monitor performance, and promote data-driven decisions through experimentation and analysis.
• Product Development: Collaborate with UX designers and engineers to create mobile-first, user-centric products that are both highly secure and scalable.
• Stakeholder Collaboration: Partner with legal, compliance, marketing, and operations teams to ensure smooth launches and alignment with business goals.
• Product Innovation: Stay current with the latest trends in payments, UX design, and fintech innovation to maintain Trustly’s competitive edge.
• Mentorship & Leadership: Provide leadership and career development for the product team ensuring alignment with company goals.
• Champion Product-Led Thinking: Promote a writing culture with clear, concise PRDs, always focusing on the “why” behind decisions.

WHO YOU ARE

• 10+ years of product management experience with at least 5 years in a leadership role, driving products in consumer fintech or payments.
• Strong knowledge of the payment ecosystems, working with issuer processors, sponsor banks, and networks.
• Demonstrated ability to balance product economics and align costs with business objectives while delivering exceptional customer value.
• Proven track record of launching 0-1 financial products.
• Expertise in consumer psychology and behavioral science, with a data-driven approach to product discovery and validation.
• Strong grasp of mobile technologies and backend architecture. A degree in Computer Science or similar is a plus.
• Experience leading cross-functional teams, including engineers, UX designers, and other stakeholders.
• Ability to create and track product metrics and use them to drive hypothesis-based experimentation and continuous product improvement.
• Comfortable working in a highly regulated space and balancing innovation with compliance and security.